Banking Center Client Advocate & Solutions Advisor

CIBC; Manitouwadge; On-site; CAD 42,000 - 54,000; Part time

Job summary

CIBC is seeking a Client Engagement Associate to join a fast-paced Personal and Business Banking team in Manitouwadge. You will support clients with everyday banking needs, answer questions, and guide them through digital options while connecting them to the right solutions and colleagues.

This on-site role may require evenings and weekends within a multi-centre travel setup. As the first line of contact, you will focus on client experience, solve problems, and become a technology ambassador for

Qualifications

• Proven ability to deliver customer service in a financial setting.
• Comfort with digital banking tools and platforms.
• Strong organizational skills and efficiency in processing transactions.

Responsibilities

• Assist clients with transactions and everyday banking needs.
• Promote basic banking products and refer to specialists as needed.
• Support routing clients to the right teams and ensure a positive client experience.

Skills

Customer Service

Digital Literacy

Financial Processing

Online Banking

Organizational Efficiency

Teamwork

Job description

CIBC is seeking a Client Engagement Associate to join a fast-paced Personal and Business Banking team in Manitouwadge. You will support clients with everyday banking needs, answer questions, and guide them through digital options while connecting them to the right solutions and colleagues.

This on-site role may require evenings and weekends within a multi-centre travel setup. As the first line of contact, you will focus on client experience, solve problems, and become a technology ambassador for