Senior Client Experience & Engagement Lead

CIBC; Edmonton; On-site; CAD 52,000 - 70,000; Full time

Job summary

CIBC is hiring a Senior Client Engagement Associate for the S. Edmonton Banking Centre.

You will lead by example in delivering exceptional client experiences, mentoring the Client Engagement Associate team, and guiding on complex transactions while coordinating with banking centre leadership to strengthen client relationships. You will be flexible to banking centre hours, including evenings and weekends, and may work at multiple centres within a reasonable travel distance.

Qualifications

• Engage with clients to understand needs and explain banking products and services.
• Provide exceptional client service and help clients achieve their financial goals.
• Use technology to support clients and connect them with the right specialists.

Responsibilities

• Lead by example in delivering exceptional client experiences while mentoring the Client Engagement Associate team.
• Guide on complex transactions or client issues and collaborate with banking centre leadership.

Skills

Client engagement

Client service

Customer experience

Digital literacy

Empathy

Financial products

Interpersonal communication

Standards compliance

Transaction services

Job description

CIBC is hiring a Senior Client Engagement Associate for the S. Edmonton Banking Centre.

You will lead by example in delivering exceptional client experiences, mentoring the Client Engagement Associate team, and guiding on complex transactions while coordinating with banking centre leadership to strengthen client relationships. You will be flexible to banking centre hours, including evenings and weekends, and may work at multiple centres within a reasonable travel distance.