Client Experience Advisor - Banking Center

CIBC; Canada; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Banking benefits

Benefits program

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

MomentMakers recognition program

Job summary

CIBC is seeking a Client Engagement Associate to join the Personal and Business Banking Team in a fast-paced banking centre environment in Canada. You will support clients with daily banking needs, guide them through digital banking options, and connect them with the right team members to meet their financial goals.

This on-site role includes flexible hours, including evenings and weekends, and travel between centres within a reasonable distance.

Qualifications

• Experience in financial services or banking preferred.
• Strong focus on client experience and service quality.
• Willingness to work across multiple banking centres and some evenings/weekends.

Responsibilities

• Assist clients with transactions and basic banking products.
• Guide clients through digital banking options and self-serve features.
• Identify opportunities to connect clients with specialists and team members.

Skills

Client engagement

Problem solving

Technology savviness

Job description

CIBC is seeking a Client Engagement Associate to join the Personal and Business Banking Team in a fast-paced banking centre environment in Canada. You will support clients with daily banking needs, guide them through digital banking options, and connect them with the right team members to meet their financial goals.

This on-site role includes flexible hours, including evenings and weekends, and travel between centres within a reasonable distance.