Client Director

AIG; Toronto; On-site; CAD 88,000 - 133,000; Full time

Job summary

AIG Canada is seeking a Client Director based in Toronto to lead client engagement, managing key relationships and driving retention and new business growth across all product lines. You will coordinate with brokers, internal teams, and senior leaders to deliver a client-centric experience and strategic partnerships with major accounts.

Reporting to the Head of Distribution, Canada, the role requires strong communication, influence, and strategic thinking to align stakeholders and expand

Qualifications

• 10+ years of client relationship / management experience.
• Experience in P&C Insurance.
• Ability to influence brokers, clients, peers and executives.
• Ability to manage complex global insurance relationships.
• Strong financial and accounting skills for senior-level engagement.
• Strong problem-solving abilities.

Responsibilities

• Build and manage key client relationships, including C-suite executives.
• Serve as the senior AIG point of contact for client partners and brokers.
• Develop client summaries with clients to identify focus areas and opportunities.
• Collaborate with brokers and internal teams to drive retention and growth.
• Deliver results in new business production and cross-selling with existing clients.

Skills

Client relationship management

Influence brokers

Leadership

Global insurance relationships

Financial analysis

Problem solving

Job description

Client Director

Join us as a Client Director to play a highly influential role in protecting our clients and growing our business.

Where you can make an impact: Client Engagement

At AIG, we are reimagining the way we help clients manage risk through a differentiated value proposition. Join us as a Client Director to play your part in our transformation. This is an opportunity to grow your skills and experience as a valued member of a vital team. Our Client Engagement team manages relationships and drives new business growth with AIG's major clients across all product lines. The team serves these important clients and their broker partners through an elevated, personalized experience - our client-centric framework drives a consistent experience and best practice, while allowing flexibility to meet the client's needs.

What you need to know:

AIG Canada has an exciting opportunity for a Client Director to join our Client Engagement Team. Reporting to the Head of Distribution, Canada and based out of the Toronto office, the responsibilities will involve management of key client relationships focused on client retention and new business growth. A successful candidate will have proven ability to align and influence internal and external stakeholders, is an effective communicator, has the ability to build commitment, and is tolerant of ambiguity. Key attributes for the role include leadership, creativity, collaboration, strong influential skills, presence, vision, and broad insurance knowledge.

How you will create an impact:

Client Engagement:

• Build valuable client relationships with key personnel, including C-suite executives
• Serve as the senior AIG point of contact for key client partners and their brokers
• Formulate Client Summaries in partnership with clients to identify critical client focus areas, existing AIG alignment, and forward-looking opportunities for increased partnership
• Identify and maintain regular collaborative dialogue with key business influencers at major brokerage operations

Internal Management:

• Champion new and existing business initiatives working with the Broker Distribution team (Broker & Market Leaders, Broker Directors) and Underwriting Business Unit leaders.
• Collaborate with leadership across Underwriting, Claims, Risk Engineering, Marketing, and others to ensure a Client Centric Focus is integrated into all market events, growth targets and business planning
• Develop and implement collaborative marketing and event strategies to achieve business production and performance goals
• Manage assigned client account portfolios across Distribution and Underwriting
• Drive the AIG value proposition and ensure that clients are aware of the array of products, services and solutions (enterprise-wide) available and enhance exposure to AIG
• Develop plans to improve portfolio and account performance, enhance service and strengthen relationships with major account clients
• Deliver results in new business production and cross selling from existing clients in line with set objectives
• Meet or exceed client retention and premium retention goals for the Engaged Account Portfolio.

What you'll need to succeed:

• 10+ years of experience, including proven client relationship / management experience
• Experience in P&C Insurance
• Ability to build relationships, internally and externally
• Ability to influence brokers, clients, peers, senior executives and staff
• Ability to manage complex global insurance relationships
• Strong financial and accounting skills to effectively engage at the senior management level
• Strong problem-solving abilities
• Proficiency in French is an asset, but not required

Ready to take your career to the next level?

We would love to hear from you.

The base salary range for this position is $88,000-$133,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. Your actual compensation will be dependent on your skills, experience, and qualifications. If your compensation expectations are above the posted range, we still encourage you to apply - your unique background matters to us.

In addition, we're proud to offer a range of competitive benefits, a summary of which can be viewed here: CA Benefits Overview.

AIG Canada is proud to be named one of Greater Toronto's Top Employers for the seventh year in a row. This award demonstrates AIG's commitment to outstanding human resources initiatives and fostering a forward-thinking workplace.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.