Client Director

American International Group; Toronto; On-site; CAD 88,000 - 133,000; Full time

Job summary

AIG Canada is seeking a Client Director to join the Client Engagement Team in Toronto. You will manage key client relationships, focus on retention and new business growth, and align internal stakeholders to deliver value across product lines.

The role requires 10+ years of experience in P&C insurance, strong communication and influence skills, and the ability to lead cross-functional initiatives. The base salary ranges from $88,000 to $133,000 with bonus eligibility and competitive benefits.

Qualifications

• 10+ years of client relationship/management experience.
• Experience in P&C Insurance is required.
• Strong communication and influencing abilities.
• Ability to build relationships with brokers, clients, peers and senior executives.

Responsibilities

• Client Engagement: Build valuable client relationships with key personnel including C-suite executives; Serve as the senior AIG contact for key client partners and brokers; Develop Client Summaries with clients to identify focus areas and opportunities; Maintain regular dialogue with major brokerage operations.
• Internal Management: Champion new and existing initiatives with Broker Distribution and Underwriting leaders; Collaborate across Underwriting, Claims, Risk Engineering, Marketing to ensure client-centric focus; Develop and implement marketing and event strategies to hit production targets; Manage client portfolios across Distribution and Underwriting; Promote AIG value proposition and cross-sell across products.
• Meet or exceed client retention and premium retention goals for Engaged Account Portfolio; Deliver results in new business production and cross-selling.

Skills

Relationship management

Insurance knowledge (P&C)

Communication skills

Influencing stakeholders

French language (asset)

Job description

AIG Canada has launched careers and developed future leaders for 60 years.

Client Director Join us as a Client Director to play a highly influential role in protecting our clients and growing our business.

Where you can make an impact: Client Engagement

At AIG, we are reimagining the way we help clients manage risk through a differentiated value proposition. Join us as a Client Director to play your part in our transformation. This is an opportunity to grow your skills and experience as a valued member of a vital team. Our Client Engagement team manages relationships and drives new business growth with AIG’s major clients across all product lines. The team serves these important clients and their broker partners through an elevated, personalized experience – our client-centric framework drives a consistent experience and best practice, while allowing flexibility to meet the client’s needs.

What you need to know:

AIG Canada has an exciting opportunity for a Client Director to join our Client Engagement Team. Reporting to the Head of Distribution, Canada and based out of the Toronto office, the responsibilities will involve management of key client relationships focused on client retention and new business growth. A successful candidate will have proven ability to align and influence internal and external stakeholders, is an effective communicator, has the ability to build commitment, and is tolerant of ambiguity. Key attributes for the role include leadership, creativity, collaboration, strong influential skills, presence, vision, and broad insurance knowledge.

How you will create an impact:

Client Engagement:

• Build valuable client relationships with key personnel, including C-suite executives
• Serve as the senior AIG point of contact for key client partners and their brokers
• Formulate Client Summaries in partnership with clients to identify critical client focus areas, existing AIG alignment, and forward-looking opportunities for increased partnership
• Identify and maintain regular collaborative dialogue with key business influencers at major brokerage operations

Internal Management:

• Champion new and existing business initiatives working with the Broker Distribution team (Broker & Market Leaders, Broker Directors) and Underwriting Business Unit leaders.
• Collaborate with leadership across Underwriting, Claims, Risk Engineering, Marketing, and others to ensure a Client Centric Focus is integrated into all market events, growth targets and business planning
• Develop and implement collaborative marketing and event strategies to achieve business production and performance goals
• Manage assigned client account portfolios across Distribution and Underwriting
• Drive the AIG value proposition and ensure that clients are aware of the array of products, services and solutions (enterprise-wide) available and enhance exposure to AIG
• Develop plans to improve portfolio and account performance, enhance service and strengthen relationships with major account clients
• Deliver results in new business production and cross selling from existing clients in line with set objectives
• Meet or exceed client retention and premium retention goals for the Engaged Account Portfolio.

What you'll need to succeed:

• 10+ years of experience, including proven client relationship / management experience
• Experience in P&C Insurance
• Ability to build relationships, internally and externally
• Ability to influence brokers, clients, peers, senior executives and staff
• Ability to manage complex global insurance relationships
• Strong financial and accounting skills to effectively engage at the senior management level
• Strong problem-solving abilities
• Proficiency in French is an asset, but not required

The base salary range for this position is $88,000-$133,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. Your actual compensation will be dependent on your skills, experience, and qualifications.

In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: CA Benefits Overview.

AIG Canada is proud to be named one of Greater Toronto's Top Employers for the seventh year in a row. This award demonstrates AIG’s commitment to outstanding human resources initiatives and fostering a forward-thinking workplace.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters. At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world.

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks.

It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers.

At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential.

We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion. We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

Functional Area: SM - Sales & Marketing

AIG Insurance Company of Canada As a global risk leader with deep industry expertise and innovative solutions to smartly manage risk, AIG enables our clients’ growth in ways they never thought possible. We also do the same for our colleagues, because we know our people are our greatest strength – the source of every insight, every idea and every innovation. When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together.

We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Additional information about AIG can be found at www.aig.com | YouTube | Instagram| LinkedIn.