Multinational Client Executive II

American International Group; Toronto; On-site; CAD 66,000 - 86,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

American International Group (AIG) Canada is seeking a Client Executive II to lead a portfolio of Tier 2 multinational programs, collaborating with product underwriters and distribution. The role emphasizes proactive service, regulatory compliance, and strong client engagement to deliver contracted outcomes.

The candidate will leverage deep knowledge of multinational structures and reinsurance to guide design, with a focus on cross-border risk management and client satisfaction.

Qualifications

• Minimum 5 years commercial insurance experience; client servicing background preferred.
• Strong knowledge of complex multinational programs and reinsurance structures.
• Experience with senior client personnel/risk managers and multinational environment.

Responsibilities

• Manage an assigned portfolio of Tier 2 Multinational programs, coordinating with underwriters and distribution.
• Provide guidance to stakeholders across Multinational Business Model to ensure design and delivery of programs.
• Lead day-to-day service delivery and ensure timely issuance of local policy and invoice documentation.

Skills

Commercial insurance

Client servicing

Multinational programs

Reinsurance knowledge

Communication skills

MS Outlook

Excel

Word

Tools

MS Outlook

Excel

Word

Job description

Client Executive II

AIG Canada has launched careers and developed future leaders for 60 years. Multinational Client Executive II Join us as a Client Executive II to grow your career at the forefront of multinational insurance. Make your mark in Multinational AIG’s Multinational business is an exciting area that provides multinational insurance solutions for our global customers, empowering them to navigate their cross-border risks with confidence and consistency. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant and seamless solutions that support our clients’ risk management objectives. You can work alongside a dynamic, multi-disciplinary team to explore new opportunities for customers.

Role Summary

External broker and client facing role managing an assigned portfolio of Tier 2 Multinational programs working in partnership with product underwriters and distribution. This role supports all major Multinational lines of business.

What you need to know

• The proactive management and oversight of all multinational service activities, coordinating communication and project management across all internal and external stakeholders throughout the program lifecycle.
• Provide direction and guidance to all relevant stakeholders across Multinational Business Model and AIG Network to ensure appropriate design and effective delivery and service of assigned multinational programs.
• Provide multinational technical expertise to underwriters to ensure a compliant program structure and design, and adherence to all local regulatory requirements.
• Lead the promotion and adoption of the AIG Multinational End-to-End process, so that all parties understand and commit to roles, responsibilities and expected timelines, to provide an elevated service performance and deliver contract certainty.
• Ensure Multinational service fee discipline by utilizing available tools.
• Lead and manage the day-to-day service delivery to ensure the timely issuance of accurate local policy and invoice documentation and meet agreed program SLAs.
• Partner with Product Underwriters to manage the approval of facultative reinsurance panel participants and the collection of compliant reinsurance documentation for all assigned programs.
• Engage with multinational claims to ensure timely development of multinational claims bulletins / protocols and support on ad hoc program enquiries.
• Partner with underwriting to draft legal documentation for loss sensitive programs and obtain approval from AIG legal counsel.
• Monitor performance and escrow where necessary to ensure all agreed Multinational service SLAs are being met.
• Operate as the senior external service contact – working in collaboration with Product Underwriters and Distribution - and provide regular updates to the appointed broker (or client if direct) on program performance until fully implemented.
• Manage and partner with Distribution to coordinate periodic Multinational client/program stewardship meetings to be conducted in alignment and collaboration with underwriting and distribution.
• Provide multinational subject matter expertise and be an escalation point to support colleagues in respect of multinational program design, territorial information and multinational related problem solving as required.
• Accountable for contributing to the development, qualification, prospecting, and conversion of Multinational targets within assigned span of control.
• Support the profitable growth of the multinational portfolio by working in collaboration with product and distribution.
• Help identify, support, and contribute to internal and external strategies that align our product offerings and grow AIG multinational business.
• Deliver structured internal and external Multinational training as applicable.

What we’re looking for

• Minimum 5 years commercial insurance experience, preferably client servicing (broker or company background)
• Strong technical knowledge of complex multinational programs, including reinsurance structures, with experience of the multinational environment and processes
• Client focused with experience working with multinational corporations and dealing with senior client personnel / risk managers
• Strong written & verbal communication and interpersonal skills
• Highly motivated and ability to work autonomously and on own initiative
• Ability to handle multiple priorities, delegate effectively and meet tight deadlines / SLAs
• Ability to clearly articulate ideas and influence outcomes
• Ability to motivate others to achieve common goal; proven record of being a team player
• Collaborative with the ability to build strong relationships with key internal and external stakeholders
• Ability to identify operational improvements and gain technical knowledge / experience to carry out those improvements
• Computer literacy required: IT packages, MS Outlook, Excel, Word

The base salary range for this position is $66,000-$86,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. Your actual compensation will be dependent on your skills, experience, and qualifications. If your compensation expectations are above the posted range, we still encourage you to apply - your unique background matters to us.

In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: CA Benefits Overview.

AIG Canada is proud to be named one of Greater Toronto's Top Employers for the seventh year in a row. This award demonstrates AIG’s commitment to outstanding human resources initiatives and fostering a forward-thinking workplace.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

Functional Area: UW - Underwriting