Client Care Team Lead

KLONDIKE Lubricants Corporation; City of Langley; On-site; CAD 70,000 - 90,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen Client Care Team Lead, der bereit ist, in einer hochleistungsfähigen Umgebung zu wachsen. In dieser Rolle sind Sie für die Unterstützung und Motivation des Client Care Teams verantwortlich und gestalten die Kundenreise aktiv mit. Sie werden Teil eines innovativen Teams, das kontinuierliche Verbesserung und kreative Lösungen schätzt. Mit der Möglichkeit, Prozesse zu optimieren und die Zusammenarbeit zwischen internen Teams zu fördern, haben Sie die Chance, einen bedeutenden Einfluss auf das Wachstum des Unternehmens zu nehmen. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem schnelllebigen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Wettbewerbsfähige Vergütung

Medizinische Leistungen

Parkmöglichkeiten

Moderne Arbeitsumgebung

Qualifications

• Mindestens 3 Jahre Erfahrung in einer kundenorientierten Rolle, vorzugsweise im B2B-Bereich.
• Ausgezeichnete schriftliche und mündliche Kommunikationsfähigkeiten.

Responsibilities

• Leiten und motivieren Sie unser Client Care Team zur Erreichung der KPIs.
• Gestalten Sie die Kundenreise vom Auftragseingang bis zur Lieferung.

Skills

Kundenkommunikation

Datenanalyse

Multitasking

Emotional Intelligence

Education

Bachelorabschluss oder gleichwertige Erfahrung

Tools

HubSpot

SAP

Tier 1 ERP und CRM Systeme

Job description

Direct message the job poster from KLONDIKE Lubricants Corporation

KLONDIKE Lubricants is Canada’s leading brand of high performance commercial, industrial, and automotive lubricants, greases, and oils. Much more than a lubricant company, we are a leader in providing business solutions and growth opportunities to our thousands of loyal dealers and end users. For over 35 years, we have helped our customers grow by developing market-leading products, delivering them through our dedicated distribution network, and standing behind our quality promise.

Our mission is to provide best-in-class service to our customers, from onboarding to after-sales support. We are a dynamic, entrepreneurial, and flat organization that offers exciting growth opportunities for talented professionals searching for a new challenge.

The Role Philosophy

We’re on the hunt for a Client Care Team lead to join our Langley HQ! As a key member of our team, you’ll collaborate closely with our Leadership Team to drive our mission of building a world-class lubricant brand that helps our dealers build their business.

It’s an exciting time to join KLONDIKE as we’re planning to grow twofold over the next three years! We’re planning to expand our product line depth, establish hundreds of dealers throughout the US, and so much more.

As part of our growth, this is an opportunity where you’ll be empowered to take ownership of your work and make a meaningful impact on our company's growth and success, contributing to our business objectives now and into the future.

Who You Are

You are ready for a bold and energizing career move, where you will be awarded the latitude and the opportunity to be part of a dynamic team that values innovation and growth. You believe that continuous improvement is essential for success. You are driven by the possibility of change and are undeterred by early failures, choosing instead to push through and identify which elements of your strategy will stick. You are a collaborator and learner, and you will dive into new challenges with enthusiasm, working closely with your colleagues to find solutions and improve outcomes to understand what truly sets KLONDIKE apart from other organizations.

You believe that progress comes from thinking big and working hard to achieve an audacious goal – this is how you have achieved success in your prior roles. You show up as your authentic self to work, taking on new challenges with purpose and enthusiasm. You recognize yourself in our motto: “Braving the Force of Movement”.

Curious? Read more about the details of the role below.

What the role entails

• Support, motivate and guide our Client Care team by helping them with task management, best-practices implementation, finding solutions and meeting KPIs
• Shape and elevate our customers’ journey throughout their order lifecycle, from order entry to order delivery and everything in between
• Engage daily with our customers, external partners, and sales team via phone/email
• Partner with internal teams to uncover opportunities, address any escalations or product issues
• Drive improvements by reimagining processes, streamline workflows and revamp current ways of working
• Ensure order guidelines, client details, and SOPs are always updated and accurate
• Own our HubSpot pipeline and case management to meet SLAs
• Support our Operations and Transportation team during peak times
• Be the liaison between our Sales Team and our customers to enable revenue growth

Your Profile

• You have at least 3 years of experience in a customer facing role preferably in B2B
• You are familiar with Tier 1 ERP and CRM systems. Previous experience with SAP and/or HubSpot is an asset
• You have exceptional written and oral communication skills with the ability to tailor clear and concise messages to different audiences. Professional proficiency in French is a plus
• You are a fast learner that finds multi-tasking energizing and thrives in a fast-paced environment
• You leverage data and technology to find solutions to problems and improve processes
• You are calm under pressure with a high degree of emotional intelligence and empathy that builds trust
• You are independent, highly reliable, rigorous, and have strong attention to detail
• You consistently display a positive attitude and enthusiasm for KLONDIKE

What We Offer

• A high-performance environment where you will grow and take your career to the next level
• Brand new, open-concept space in Langley, with modern design and the latest communication technology
• An intensely collaborative team and culture, where decision velocity and results are primary markers of success, but where people are at the heart of it all
• A market-leading mindset where creative solutions are not only encouraged but rewarded
• Competitive compensation including high-caliber bonus plan
• Medical benefits, parking

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Oil and Gas

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