Manager and Team Lead, Residential Underwriting

First National Financial LP; Vancouver; On-site; CAD 76,000 - 124,000; Full time

Job summary

An established industry player is seeking a Manager and Team Lead for their Residential Underwriting team. In this pivotal role, you will oversee a dedicated group of professionals responsible for assessing mortgage applications and ensuring adherence to underwriting policies. Your leadership will foster a culture of service excellence and collaboration, driving the team's success in achieving company goals. This opportunity offers a competitive compensation package, extensive training, and a supportive work environment that values diversity and inclusion. Join a forward-thinking company where your contributions will make a significant impact.

Benefits

Competitive Compensation

Comprehensive Benefits Program

Extensive Training Programs

Modern Office Environment

Supportive Teamwork Culture

Opportunities for Community Involvement

Ongoing Social Events

Qualifications

• 3-5 years mortgage underwriting experience required.
• 2+ years of people management experience.

Responsibilities

• Manage a team of Underwriters and Fulfillment Specialists.
• Establish positive relationships with mortgage brokers.

Skills

People Management

Relationship Building

Service Excellence

Conflict Resolution

Communication Skills

Analytical Skills

Organizational Skills

Problem Solving

Education

Post-secondary Education

Mortgage Agent Course

FSCO License

Tools

Microsoft Office Suite

Job description

Manager and Team Lead, Residential Underwriting

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Manager and Team Lead, Residential Underwriting

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First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at [email protected] should you need an accommodation at any point in the recruitment process.

We are hiring a Manager and Team Lead within our Residential Underwriting team!

Reporting To

Assistant Vice President, Residential Underwriting

Full-Time/Part- Time

Full-time

Salary Range

$76,923 - $123,077

Posting Date

April 25, 2025

Closing Date

May 9, 2025

Hours Of Work

8:30 a.m. – 5:00 p.m.

Grade

Office Location:

16.7

Vancouver

What We Offer

Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!

The Opportunity

The Residential Underwriting Division, as a Division of First National Financial provides underwriting expertise and services on behalf of other financial institutions to the Canadian Mortgage Broker channel.

Reporting to the Assistant Vice President, Residential Underwriting, the Manager manages a team of Underwriters, Fulfillment Specialists, and Funders in meeting the goals of the Residential Underwriting Division. Under their guidance and leadership, the team is responsible for the assessment of mortgage applications in making lending decisions in adherence with the established mortgage underwriting policies and guidelines. The team also has responsibility for reviewing required documentation for accuracy and completion and for closing and advancing funds on approved mortgage applications while maintaining a consistent focus on service excellence.

How You Will Contribute

• Establishes and maintains positive relationships with mortgage brokers to build loyalty to the Company
• Maintains positive relationships with external partners such as mortgage insurers, appraisers, title insurance companies, and solicitors
• Generates new business opportunities through existing referral sources to help achieve company sales targets
• Makes lending decisions within established limits while ensuring adherence to policies and guidelines
• Completes management reporting as required
• Stays current with latest industry knowledge, competition, and market trends
• Manages the capacity of the team through efficient delegation of work and careful monitoring of volumes within the workflow
• Manages the performance of team members through ongoing feedback and coaching
• Establishes performance and work standards
• Recruits, interviews, hires, and on boards new employees as required
• Provides coaching, training, support and development to team members
• Leads team meetings
• Conducts annual performance reviews
• Adheres to policies/procedures to ensure AML requirements are met, when applicable
  
  

The Experience You Need

• People management skills- coaching, feedback, development of individuals and teams
• Ability to build and maintain positive relationships
• Strong aptitude for service excellence
• Ability to manage and resolve conflict
• Strong communication skills – both written and verbal
• Strong analytical skills
• Organizational and time management skills
• Positive team player with desire and ability to mentor others
• Effective problem solving and decision-making skills
• Fully competent in working with basic pc software and working knowledge of the suite of Microsoft Office products
• Ability to manage pressure in an environment of high volume processing with tight turnaround times
  
  

Education/Experience Requirements

• Post-secondary education and/or equivalent work experience preferred
• 3-5 years previous mortgage underwriting experience required
• 2 or more years people management experience
• Completion of Mortgage Agent Course and/or FSCO License an asset
• Demonstrated ability to:
• Analyze information and make confident decisions

• Build client/customer relationships
• Create a team environment
• Give constructive feedback
• Lead and motivate others
• Set and communicate goals
  

Why join First National?

• Competitive Compensation
• Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
• Extensive training programs to set our employees up for success
• Modern office environment conducive to collaboration
• Supportive teamwork culture
• Opportunities to give back to the communities and work through events focused on a variety of charities
• Ongoing social events throughout the year
  
  

The Team You’ll Join

Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.

First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.

#FNUWBC

Apply Now

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

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