Client Care Specialist

Execaire Aviation; Toronto; On-site; CAD 40,000 - 60,000; Full time

Job summary

Execaire Aviation recherche un Client Care Specialist pour fournir des services aux clients au sein de leur SkyCharter VIP Lounge à l'aéroport Pearson. Ce poste exige une attention aux détails et une expérience dans l'hôtellerie ou l'aviation afin de garantir une expérience client de haut niveau. Les candidats doivent posséder d'excellentes compétences en communication et une bonne maîtrise des outils numériques.

Qualifications

• Expérience dans l'industrie de l'hospitalité ou de l'aviation souhaitée.
• Bonne maîtrise des outils informatiques, y compris Outlook et Excel.

Responsibilities

• Réservation d'hôtels, location de voitures et catering.
• Assurer une expérience client de première classe pendant le voyage.
• Coordonner avec l'équipe de ligne pour les réponses aux clients.

Skills

Compétences en communication exceptionnelles

Attention aux détails

Compétences informatiques

Job description

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It’s an exciting time at Execaire Aviation. For more than 50 years, we have provided a full range of services for business and commercial aviation customers. IEAG is also a leading provider of aviation and technical support solutions with its full-service aircraft sales, management & charter group, aircraft maintenance, inspection, and refurbishment capabilities. Today, we are transforming and growing to meet the demand of OEMs, business aviation customers and airlines. We are a premier Canadian aviation company with an international presence!

If you’re looking for an opportunity to join and grow with a dynamic company, you will thrive at Execaire Aviation!

Summary

The SkyCharter Client Care Specialist (CSS) is responsible to the Customer Service Supervisor for the customer-focused activities within the SkyCharter’s VIP Lounge. The position is based out of Pearson International Airport at SkyCharter’s FBO facilities in Mississauga.

Responsibilities

• Booking hotels, car/limo rentals, catering, etc.
• Overseeing commissary
• Ordering supplies
• Ensuring top-tier client-experience from beginning to end of a client’s trip
• Coordinating with Line Crew to ensure first-in-class Customer Service response to client inquiries
• Provide FBO with general administrative support, sales support, and perform other related tasks as assigned by the Customer Service Supervisor and/or General Manager

The CSS will be expected to adjust his/her shift to cover for vacations, holidays, sick days, during breaks or as may be needed from time to time depending on volume of movements.

Requirements

• Hospitality industry experience is highly desirable
• Aviation industry experience is highly desirable
• Good computer skills (including Outlook, Excel, PowerPoint, etc.)
• Understanding of various aviation flight planning platforms highly desirable
• Exceptional communications skills (both verbal and written)
• Impeccable attention to detail

IMP is committed to Employment Equity and our goal is to be a diverse workforce that is representative at all job levels. We welcome applicants from Aboriginal People, Visible Minority Groups, Persons with Disabilities and Women in occupations of positions where they are under-represented. If you are a member of one of the equity groups, you are encouraged to self-identify on either your cover letter or resume.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Airlines and Aviation