Client Care Specialist - Mount Joy Animal Clinic

VetCare Canada; Markham; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player in veterinary care is seeking a Client Care Specialist to join their dynamic team in Markham. This role is pivotal in fostering positive relationships with clients and their pets through exceptional customer service and administrative support. The ideal candidate will thrive in a collaborative environment, ensuring each interaction is warm and respectful. With a commitment to work/life balance, this opportunity offers flexible scheduling and a vibrant workplace culture. Join a passionate team dedicated to providing the highest standards of care in a supportive and community-focused setting.

Benefits

Competitive Base Salary

Medical Insurance

Dental Insurance

Life Insurance

Flexible Schedule

Vacation & Paid Time Off

Qualifications

• Exceptional customer service and communication skills are essential.
• Ability to manage administrative tasks efficiently.

Responsibilities

• Greet and check-in clients warmly and professionally.
• Handle incoming calls and book appointments with care.

Skills

Customer Service

Communication

Administrative Skills

Compassion

Job description

Client Care Specialist - Mount Joy Animal Clinic

Mount Joy Animal Clinic (mjac.ca) is located in Markham, ON. We are committed to the highest standards of patient care, providing medicine and surgery in a unique, collaborative environment of compassionate and friendly professionals. Our team values work/life balance, offering flexible schedules and a vibrant work environment.

About The Role:

Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from current and prospective clients utilizing a courteous and caring approach. This person will appropriately screen calls, book appointments, take detailed messages as well as provide knowledgeable non-medical information to clients. Responsibilities also include performing a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting), drafting memos and other correspondence, completing reports and other ad-hoc document requests.

What We Offer:

• Competitive Base Salary
• Networking, Collaboration & Knowledge Exchange With Other Veterinarians Within Our Practices
• Comprehensive Benefits Include: Medical, Dental & Life Insurance
• Flexible Schedule
• Vacation & Paid Time Off

Meet VetCare:

VetCare (vet-care.ca) is a proudly Canadian-owned acquirer and operator of veterinary practices, based in Vancouver, and with passionate team members across Canada. Our commitment to care is at the heart of what we do, from guiding our talented medical and operations teams, supporting practice owners through seamless transitions, and providing the highest quality of care to patients through our community-focused practices.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Internet Publishing