Client Care Specialist

I.M.P. Group International Inc.; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

A premier Canadian aviation company is seeking a SkyCharter Client Care Specialist to provide exceptional service in their VIP Lounge at Pearson International Airport. This role involves ensuring a high-quality experience for clients, coordinating with aviation teams, and supporting various administrative functions. Ideal candidates will have experience in hospitality or aviation and possess outstanding communication skills.

Qualifications

• Hospitality industry experience highly desirable.
• Aviation industry experience highly desirable.
• Understanding of various aviation flight planning platforms highly desirable.

Responsibilities

• Ensuring top-tier client experience from beginning to end of a client’s trip.
• Coordinating with Line Crew to ensure first-in-class customer service response.
• Providing FBO with administrative and sales support.

Skills

Communication

Customer Service

Job description

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It’s an exciting time at Execaire Aviation . For more than 50 years, we have provided a full range of services for business and commercial aviation customers. IEAG is also a leading provider of aviation and technical support solutions with its full-service aircraft sales, management & charter group, aircraft maintenance, inspection, and refurbishment capabilities. Today, we are transforming and growing to meet the demand of OEMs, business aviation customers and airlines. We are a premier Canadian aviation company with an international presence!

If you’re looking for an opportunity to join and grow with a dynamic company, you will thrive at Execaire Aviation !

The SkyCharter Client Care Specialist (CSS) is responsible to the Customer Service Supervisor for the customer-focused activities within the SkyCharter’s VIP Lounge. The position is based out of Pearson International Airport at SkyCharter’s FBO facilities in Mississauga.

The CCS is responsible for (but not limited to) the following:

• Ordering supplies
• Ensuring top-tier client-experience from beginning to end of a client’s trip
• Coordinating with Line Crew to ensure first-in-class Customer Service response to client inquiries
• Provide FBO with general administrative support
  Provide FBO Sales support; and
• Perform other related tasks as assigned by the Customer Service Supervisor and/or General Manager

The CCS will be expected to adjust his/her shift to cover for vacations, holidays, sick days, during breaks or as may be needed from time to time depending on volume of movements.

Requirements

The candidate is expected to have the following job requirements:

• Hospitality industry experience is highly desirable
• Aviation industry experience is highly desirable
• Understanding of various aviation flight planning platforms highly desirable
• Exceptional communications skills (both verbal and written)

IMP is committed to Employment Equity and our goal is to be a diverse workforce that is representative at all job levels. We welcome applicants from Aboriginal People, Visible Minority Groups, Persons with Disabilities and Women in occupations of positions where they are under-represented. If you are a member of one of the equity groups, you are encouraged to self-identify on either your cover letter or resume.