Client Care Specialist

IMP Group; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

Execaire Aviation is seeking a SkyCharter Client Care Specialist to provide exceptional service within the VIP Lounge at Pearson International Airport. The role involves coordinating travel needs, ensuring a first-class experience for clients, and supporting the sales team. Ideal candidates come from hospitality or aviation backgrounds and possess excellent communication skills.

Qualifications

• Hospitality industry experience is highly desirable.
• Aviation industry experience is highly desirable.
• Understanding of aviation flight planning platforms is a plus.

Responsibilities

• Book hotels, car/limo rentals, and catering.
• Ensure top-tier client experience from start to finish.
• Provide administrative support and sales support.

Skills

Attention to detail

Exceptional communication skills

Computer skills

Job description

It’s an exciting time at Execaire Aviation . For more than 50 years, we have provided a full range of services for business and commercial aviation customers. IEAG is also a leading provider of aviation and technical support solutions with its full-service aircraft sales, management & charter group, aircraft maintenance, inspection, and refurbishment capabilities. Today, we are transforming and growing to meet the demand of OEMs, business aviation customers and airlines. We are a premier Canadian aviation company with an international presence!

If you’re looking for an opportunity to join and grow with a dynamic company, you will thrive at Execaire Aviation !

Summary

The SkyCharter Client Care Specialist (CSS) is responsible to the Customer Service Supervisor for the customer-focused activities within the SkyCharter’s VIP Lounge. The position is based out of Pearson International Airport at SkyCharter’s FBO facilities in Mississauga.

Responsibilities

The CCS is responsible for (but not limited to) the following:

• Booking hotels, car/limo rentals, catering, etc.
• Overseeing commissary
• Ordering supplies
• Ensuring top-tier client-experience from beginning to end of a client’s trip
• Coordinating with Line Crew to ensure first-in-class Customer Service response to client inquiries
• Provide FBO with general administrative support
  Provide FBO Sales support; and
• Perform other related tasks as assigned by the Customer Service Supervisor and/or General Manager

The CCS will be expected to adjust his/her shift to cover for vacations, holidays, sick days, during breaks or as may be needed from time to time depending on volume of movements.

Requirements

The candidate is expected to have the following job requirements:

• Hospitality industry experience is highly desirable
• Aviation industry experience is highly desirable
• Good computer skills (including Outlook, Excel, PowerPoint, etc.)
• Understanding of various aviation flight planning platforms highly desirable
• Exceptional communications skills (both verbal and written)
• Impeccable attention to detail

IMP is committed to Employment Equity and our goal is to be a diverse workforce that is representative at all job levels. We welcome applicants from Aboriginal People, Visible Minority Groups, Persons with Disabilities and Women in occupations of positions where they are under-represented. If you are a member of one of the equity groups, you are encouraged to self-identify on either your cover letter or resume.