Client Care Specialist

Royal De Versailles Jewellers; Toronto; On-site; CAD 40,000 - 50,000; Full time

Job summary

Royal De Versailles Jewellers cherche un Customer Service Associate passionné par les biens de luxe qui se concentre sur l'excellence du service. Le poste exige une expérience en service à la clientèle, des compétences en communication et une approche proactive pour assurer la satisfaction et la fidélité des clients. Les responsabilités comprennent la gestion des plaintes, l'établissement de relations durables et l'engagement proactif envers les clients.

Benefits

Couverture dentaire et médicale

Formation sur les marques de luxe

Opportunités de développement de carrière

Qualifications

• Minimum 3 à 5 ans d'expérience en service client.
• Compétences en communication et présentation exceptionnelles.
• Capacité à gérer plusieurs tâches et à prioriser efficacement.

Responsibilities

• Identifier et évaluer les besoins des clients pour garantir leur satisfaction.
• Gérer les plaintes des clients et fournir des solutions appropriées.
• Créer des relations durables avec les comptes clients grâce à une communication ouverte.

Skills

Communication

Customer Care

Detail oriented

Multi-tasking

Job description

At Royal De Versailles Jewellers we specialize in luxury timepieces and fine jewellery, representing world-renowned brands and offering a curated experience for our clientele. We pride ourselves on providing personalized service in an elegant and welcoming environment.

Job Description:

We are seeking a polished and customer-focused individual to join our team as a Customer Service Associate. The ideal candidate has a passion for luxury goods, a deep appreciation for excellence in service, and the ability to create memorable experiences for our clientele.

Key Responsibilities:

• Identify and assess clients needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools and procedures
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Assist with repairs and orders for items being sold and distrubuted within the store
• Manage large amounts of incoming calls
• Greet customers warmly and ascertain problem or reason for callingAnswer questions about warranties or terms of sale
• Suggest solutions when a product malfunctions
• Our focus at RDV is to provide exceptional support and service, leading to customer satisfaction and loyalty
• A goal achiever; working individually and part of a team to achieve the store success
• Upbeat, positive candidate with previous retail customer service experience
• Point-of-Sale,in-store
• Detail oriented
• A goal directed achiever equally happy working individually and as part of a team in support of achieving store goals.
• Our Commitment to our Associates: We are in the business of building long-term relationships with our clients and associates alike

Requirements:

• Minuium of 3 to 5 Years of Customer Care/Service
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively

Employment Conditions:

• Full Time Only

Availability:

What We Offer:

• A supportive, elegant, and growth-focused work environment
• Dental & Medical Coverage
• Training on luxury brands and customer service standards
• Opportunities for career development in the luxury retail space

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Information Technology

• Industries

  Retail Luxury Goods and Jewelry

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