Client Care Representative

We An-Ser; Regina; On-site; CAD 19,000 - 28,000; Full time

Benefits offered by this job

Paid comprehensive training

Ongoing coaching and development

Supportive leadership team

Health, dental and vision benefits

RRSP with company matching

Paid Time Off

Job summary

EmergencyMD is seeking a compassionate call center representative to support callers with reassurance, guidance and a caring voice. You will handle routine inquiries and emotionally sensitive situations, including assisting families during loss, while maintaining professionalism and confidentiality.

Successful candidates are calm under pressure, exceptional listeners, and comfortable navigating multiple computer systems.

Qualifications

• Active listening skills required.
• Accurate and efficient typing.
• Proficiency with Microsoft Windows-based systems.
• Ability to handle confidential information discreetly.
• Must be at least 18 years old.
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Serve as the first point of contact for callers with professionalism, empathy and care.
• Listen attentively to understand each caller's needs while gathering accurate information
• Document conversations thoroughly and accurately
• Follow established procedures to ensure timely and accurate message delivery
• Provide a calm, reassuring experience for callers during routine and emotionally sensitive situations.

Skills

Active listening

Empathy

Attention to detail

Professional communication

Typing

MS Windows

Job description

Not every call center job changes someone's day. This one can.

We are looking for people who combine professionalism, empathy and attention to detail to support callers when they need reassurance, guidance and a caring voice.

We provide professional inbound communication services as the trusted first point of contact for many of our clients. Our agents answer calls that range from routine inquiries to urgent and emotionally sensitive situations including supporting families contacting funeral homes during times of loss.

The people who are most successful in this role are those who genuinely enjoy helping others and can remain calm, patient, and compassionate during difficult conversations. They are exceptional listeners who naturally puts others at ease, communicates with empathy and professionalism and recognize that every interaction deserves care and respect. They stay focused under pressure, pay close attention to detail and can confidently navigate multiple computer systems while ensuring every caller feels heard and supported.

Success in this role also requires excellent active listening skills, accurate and efficient typing, proficiency using Microsoft Windows based computer systems and the ability to handle confidential information without discretion. Candidates must be at least 18 years of age and be available to work a flexible schedule that includes evenings, weekends and holidays.

This position includes handling emotionally sensitive conversations, including calls from families experiencing loss. While these calls can be challenging, our team receives comprehensive training and ongoing support to help them provide compassionate service with confidence.

What makes this role different than other customer service positions?

Every call is an opportunity to make someone's day a little easier. Whether assisting a family during a difficult time, helping a business stay connected, or ensuring urgent information reaches the right person, you'll play an important role in providing peace of mind when it matters the most.

The Essential Duties of our Representatives are:

• Serve as the first point of contact for callers with professionalism, empathy and care.
• Listen attentively to understand each caller's needs while gathering accurate information
• Document conversations thoroughly and accurately
• Follow established procedures to ensure timely and accurate message delivery
• Provide a calm, reassuring experience for callers during routine and emotionally sensitive situations.

Compensation: $17/hr per hour

Shifts:

• Full Time
• Training is 3 weeks - Monday-Friday, 11am-7pm AST
• You must be available to work evenings, a weekend shift, and holidays

Our Benefits for Full Time Employees Include:

• Paid comprehensive training
• Ongoing coaching and development
• Supportive leadership team
• Health, dental and vison benefits
• RRSP with company matching
• Paid Time Off

If you are someone who can combine compassion with professionalism and believes that every conversation deserves care, we'd love to hear from you.

Directors' Choice is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.