Call Centre Representative

Directors Choice; Dartmouth; On-site; CAD 21,025 - 29,945; Full time

Benefits offered by this job

RRSP with company matching

Dental Insurance

Health Insurance

Paid Time Off

Vision Insurance

Job summary

Directors' Choice in Dartmouth is hiring Inbound Call Centre Representatives to join a team delivering critical, empathetic client support. You will collect information, document details, and route urgent data precisely while maintaining professional phone conduct. Training lasts three weeks; evenings, weekends, and holidays require availability.

Benefits include RRSP with company matching, health and dental coverage, and paid time off, supporting a reliable, customer-focused work environment.

Qualifications

• Demonstrated verbal and written communication skills.
• Professional phone voice showing customer care.
• Active listening to gain client information.
• Accurate typing and data entry.
• Proficient with Windows PC environment.
• Willing to work weekends and holidays.

Responsibilities

• Obtain customer information by answering calls and interviewing callers.
• Document all necessary details accurately.
• Follow required processes and procedures.
• Attend and complete required Call Center training.

Skills

Verbal & written comms

Phone voice & care

Active listening

Typing skills

Windows PC skills

Flexible schedule

Education

High School Diploma or GED

Job description

We are immediately hiring for Inbound Call Centre Representatives to join our team of incredible people!

Directors' Choice is accepting applications for Inbound Call Centre Representatives in Dartmouth, servicing a large client base. We are looking for motivated and performance-driven people to fill these unique and important positions!

We provide professional inbound communication services, acting as the frontline for our clients. Our team specializes in high stakes call handling, including greeting callers, documenting essential details, and ensuring critical information reaches the right personnel through precise routing and emergency paging. Given our extensive work with funeral homes, we seek team members who balance technical precision, prioritize accuracy and detail, all while with deep empathy and compassion.

We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring. Our purpose is to champion the power of human connection, and the heart of connection is inclusion. We provide paid-training, great on-going support and health and dental benefits/RRSP upon completion of probation.

The Essential Duties of our Representatives are:

• Obtain customer information by answering telephone calls, interviewing callers and verifying information.
• Document all necessary and needed information.
• Follow all required processes and procedures.
• Attend and successfully complete required Call Center training.

The Skills and Qualifications we look for are:

• Demonstrated verbal and written communication skills specifically: spelling, grammar and diction.
• Use professional phone voice communicating customer care and concern.
• Demonstrated active-listening skills to gain client information and ability to ask appropriate questions.
• Demonstrated accurate and fast typing skills.
• Use PC/computer skills in the Microsoft Windows environment.
• Ability to work a flexible schedule including weekends and holidays.
• Minimum of a High School Diploma or GED and be 18 years of age.

Compensation

$18.50/hr per hour

Shifts:

• Full Time
• Training is 3 weeks - Monday-Friday, 11am-7pm AST
• You must be available to work evenings, a weekend shift, and holidays

Our Benefits for Full Time Employees Include:

• RRSP with (company matching)
• Dental Insurance
• Health Insurance
• Paid Time Off
• Vision Insurance

Directors' Choice is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.