Client Care Representative

Pitcher & Doyle; City of Langley; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Health and Dental Benefits

Job summary

Pitcher & Doyle is seeking an experienced Client Care Representative to support our underwriting team. This role focuses on delivering empathetic service to clients and brokers while handling policy administration and claims-related support.

Ideal candidates have 3–5 years in customer service or admin, a General Insurance Level 1 licence (or ability to obtain one), and strong communication skills. Proficiency with MS Office and CRM systems is expected, in a regulated environment.

Qualifications

• 3–5 years of experience in customer service or administrative roles.
• General Insurance Level 1 licence or ability to obtain.
• Exposure to claims processes or premium finance considered an asset.
• Strong attention to detail, documentation, and follow-up skills.
• Excellent written and verbal communication abilities.
• Demonstrated conflict-resolution skills with a customer-first mindset.
• Proficiency in MS Outlook, Excel, and Word.
• Experience working with CRM, client databases, or policy administration systems.
• Comfortable working within established procedures in a regulated environment.

Responsibilities

• Serve as a primary point of contact for client and broker inquiries, delivering timely, accurate, and empathetic service.
• Support policy administration, including documentation review, data validation, endorsements, cancellations, and general processing.
• Coordinate premium finance agreements, client communications, and follow-ups.
• Provide administrative and customer support related to claims, including intake coordination and status updates.
• Collaborate with internal teams to ensure efficient service delivery and issue resolution.
• Assist with general administrative tasks and contribute to process improvements.
• Participate in ongoing training and professional development.

Skills

Customer service

Administrative tasks

Conflict resolution

Outlook

Excel

Word

CRM systems

Policy administration

Data validation

Documentation

Education

General Insurance Level 1 licence

Job description

Pitcher & Doyle is seeking an experienced Client Care Representative to support our underwriting team, reporting to the Director, Underwriting. This role is ideal for a customer-focused professional with strong administrative and conflict-resolution skills who is looking to grow within the insurance industry. Comprehensive training and ongoing mentorship will be provided.

Key Responsibilities

• Serve as a primary point of contact for client and broker inquiries, delivering timely, accurate, and empathetic service
• Support policy administration, including documentation review, data validation, endorsements, cancellations, and general processing
• Coordinate premium finance agreements, client communications, and follow-ups
• Provide administrative and customer support related to claims, including intake coordination and status updates
• Collaborate with internal teams to ensure efficient service delivery and issue resolution
• Assist with general administrative tasks and contribute to process improvements
• Participate in ongoing training and professional development

Qualifications

• 3–5 years of experience in customer service and/or administrative roles (call centre experience an asset)
• General Insurance Level 1 licence or ability to obtain
• Exposure to claims processes and/or premium finance considered an asset
• Strong attention to detail, documentation, and follow-up skills
• Excellent written and verbal communication abilities
• Demonstrated conflict-resolution skills with a customer-first mindset
• Proficiency in MS Outlook, Excel, and Word
• Experience working with CRM, client databases, or policy administration systems
• Comfortable working within established procedures in a regulated environment

BENEFITS:

• Health and Dental Benefits

This is for an existing posting

Navacord DOES NOT utilize artificial intelligence in the screening, assessment, or selection of applicants for this position

Navacord is actively committed to support diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively

encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply. We are committed

to providing accommodation upon request for applicants and employees with disabilities. If you require accommodation, we will work with you to meet your needs.