Client Care Attendant - Transitional Care Program - Talent Pool

University Health Network; Toronto; On-site; CAD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive offer packages

Access to transit and shuttle service

Corporate discounts

Job summary

The University Health Network is seeking a Certified Care Attendant (CCA) to support patients in their daily routines and care requirements. The role requires following care plans under the supervision of a Registered Nurse while ensuring patient comfort and well-being.

Enjoy the benefits of a competitive package, opportunities for professional development, and a flexible work environment.

Qualifications

• Valid registration with the College of Nurses of Ontario.
• Current registration with the Health and Supportive Care Providers Oversight Authority.
• Experience of at least one year in a similar role.

Responsibilities

• Assist patients with daily routines and fundamental care.
• Document care and changes in patient condition following hospital policy.
• Report patient condition changes to the Registered Nurse promptly.

Skills

Communication skills

Team collaboration

Basic computer skills

Education

High school diploma or equivalent

Personal Support Worker Certification

Job description

UHN is a Canada’s top research hospital affiliated with the University of Toronto.

Position Summary

As an integral member of the healthcare team, the Certified Care Attendant (CCA) fulfills assigned responsibilities related to patients’ daily routines and fundamental care requirements. Working within the framework of hospital guidelines, protocols, and the unit’s care delivery approach, the CCA executes tasks under the supervision of the Registered Nurse, ensuring patients’ well-being and comfort.

The Reactivation Care Centre (RCC) provides a supportive space, for specialized care focused on reactivation, for patients who no longer need acute care and are focused on the goal of safely returning to the community – whether that be home, long-term‑care, or an alternative home setting.

Enhancing the Patient Experience

UHN’s RCC is nestled in a residential neighbourhood, where quiet surroundings and green space extend our calm and healing environment. While therapeutic programming keeps patients focused on achieving their individual reactivation goals – building strength and endurance, managing medication, or maintaining mobility as they plan for a safe transition – a recreational schedule builds community, encourages socialisation, and connects patients to meaningful activities in their everyday lives.

Providing Exceptional Care

Our dedicated and diverse team of health care providers work together to support patients in realizing their reactivation goals. Together, they are committed to putting the needs of patients first, offering an environment where patients feel safe, motivated, and prepared as they plan for the next step in their care journey.

Duties

• Follows KARDEX for patient care needs, including communication, meal assistance, transferring, ambulation, toileting, hygiene, and grooming.
• Executes individualized care plans, addressing instructions such as diet restrictions, safe transferring, pressure ulcer prevention, restraint use, fall prevention, and assisted communication.
• Reports patient condition changes to the Registered Nurse promptly and objectively, including skin integrity, mental status, sleep patterns, nutritional factors, weight, bowel functions, and behaviors.
• Assists with psychosocial patient needs, responds to call bells, answers phones, supports the healthcare team, provides coverage during breaks, attends meetings, and contributes to a safe environment.
• Documents care and changes in patient condition following hospital policy, using Core Care Summary and Progress Notes.
• Operates equipment like lifts and wheelchairs, ensuring functionality and notifying staff of concerns.
• Maintains a safe environment by adhering to safety standards, identifying and preventing safety issues, attending safety meetings, and using personal protective equipment.
• Exhibits the Center's core values and contributes to patients’ well‑being.

Qualifications

• Valid registration with the College of Nurses of Ontario.
• High school diploma (Grade 12) or equivalent education.
• Current registration with the Health and Supportive Care Providers Oversight Authority (HSCPOA).
• Personal Support Worker Certification obtained from an Ontario College of Applied Arts and Technology program or an Accredited PSW Educational Program.
• Experience preferably at least one year of full‑time equivalent work experience within the past three years.
• Excellent verbal and written communication skills with a courteous approach towards the public.
• Proficiency in working collaboratively as a team member within an interprofessional environment.
• Capability to follow directions while also being able to work independently.
• Fundamental computer skills in Microsoft Office (e.g., Word), Internet usage, and Outlook Express.
• Demonstrated satisfactory work performance in the current or previous roles.
• Basic Cardiac Life Support (BCLS) certificate preferred.
• Strong attendance and punctuality record.

Benefits

• Competitive offer packages.
• Government organisation and a member of the Healthcare of Ontario Pension Plan (HOOPP).
• Close access to transit and UHN shuttle service.
• A flexible work environment.
• Opportunities for development and promotions within a large organisation.
• Additional perks (multiple corporate discounts including travel, restaurants, parking, phone plans, auto insurance discounts, on‑site gyms, etc.).

Equal Opportunity Statement

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.