Client Care Attendant

University Health Network; Toronto; On-site; CAD 58,000 - 71,000; Full time

Benefits offered by this job

Competitive compensation & benefits

Defined benefit pension plan

Wellness services

Corporate discounts

Job summary

The University Health Network in Toronto is seeking a Certified Care Attendant to join their team. You will be responsible for ensuring patient comfort and executing care under a Registered Nurse's supervision, contributing to an effective healthcare environment.

The ideal candidate should possess a high school diploma, Personal Support Worker certification, and strong communication skills. Benefits include competitive compensation, wellness programs, and pension plan options.

Qualifications

• Current registration with the Health and Supportive Care Providers Oversight Authority (HSCPOA).
• Preferably 1 year of full-time equivalent work experience within the past 3 years.
• Strong attendance and punctuality record.

Responsibilities

• Follow KARDEX for patient care needs and execute individualized care plans.
• Report patient condition changes to the Registered Nurse.
• Document care and changes in patient condition following hospital policy.

Skills

Verbal and written communication skills

Team collaboration

Independent work

Microsoft Office proficiency

Education

High school diploma or equivalent

Personal Support Worker Certification

Basic Cardiac Life Support (BCLS) certificate

Job description

Union: SEIU Service
Number of vacancies: 1
Replacement or New: Replacement
Site: West Park Healthcare Centre
Department: 1C, ABI Rehab
Reports to: Manager, Program Services
Wage Range: $31.02-$31.56 per hour (start rate in accordance with collective agreement)
Hours: 37.5 hours per week
Shift: Days/Nights
Status: Permanent Full-Time
Closing Date: July 9, 2026

Position Summary

As an integral member of the healthcare team, the Certified Care Attendant (CCA) fulfills assigned responsibilities related to patients' daily routines and fundamental care requirements. Working within the framework of hospital guidelines, protocols, and the unit's care delivery approach, the CCA executes tasks under the supervision of the Registered Nurse, ensuring patients' well-being and comfort.

Duties

• Follows KARDEX for patient care needs, including communication, meal assistance, transferring, ambulation, toileting, hygiene, and grooming.
• Executes individualized care plans, addressing instructions such as diet restrictions, safe transferring, pressure ulcer prevention, restraint use, fall prevention, and assisted communication.
• Reports patient condition changes to the Registered Nurse promptly and objectively, including skin integrity, mental status, sleep patterns, nutritional factors, weight, bowel functions, and behaviors.
• Assists with psychosocial patient needs, responds to call bells, answers phones, supports healthcare team, provides coverage during breaks, attends meetings, and contributes to a safe environment.
• Documents care and changes in patient condition following hospital policy, using Core Care Summary and Progress Notes.
• Operates equipment like lifts and wheelchairs, ensuring functionality and notifying staff of concerns.
• Maintains a safe environment by adhering to safety standards, identifying and preventing safety issues, attending safety meetings, and using personal protective equipment.
• Exhibits the Center's core values and contributes to patients' well-being.

Qualifications

• High school diploma (Grade 12) or equivalent education.
• Current registration with the Health and Supportive Care Providers Oversight Authority (HSCPOA).
• Personal Support Worker Certification obtained from either an Ontario College of Applied Arts and Technology program or an Accredited PSW Educational Program.
• Experience preferably at least one year of full-time equivalent work experience within the past three years.
• Excellent verbal and written communication skills with a courteous approach towards the public.
• Proficiency in working collaboratively as a team member within an interprofessional environment.
• Capability to follow directions while also being able to work independently.
• Fundamental computer skills in Microsoft Office (e.g., Word), Internet usage, and Outlook.
• Demonstrated satisfactory work performance in the current or previous roles.
• Basic Cardiac Life Support (BCLS) certificate preferred.
• Strong attendance and punctuality record.

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive compensation & benefits (medical, dental, etc.)
• HOOPP defined benefit pension plan
• Wellness services & offerings
• Close access to the TTC and UHN shuttle service
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.