Personal Support Worker

University Health Network; Toronto; On-site; CAD 43,669 - 44,923; Part time

Benefits offered by this job

Government organization benefits

Flexible work environment

Corporate discounts on various services

Job summary

The University Health Network in Toronto is seeking a Personal Support Worker (PSW) for the Emergency Department at Toronto General Hospital. This permanent part-time role involves supporting patient care, ensuring emotional and physical comfort through daily activities.

The ideal candidate will have completed a PSW program and maintain strong communication and patient care skills. The position requires working 15 hours per week, including weekends and holidays.

Qualifications

• Registration with the Health and Supportive Care Providers Oversight Authority required.
• Behavioral management training is considered an asset.
• Good attendance record is required.

Responsibilities

• Develop supportive relationships with patients and families.
• Assist with daily living activities ensuring quality care.
• Collaborate with interprofessional teams on patient care.

Skills

Communication skills

Patient care skills

Basic Cardiac Life Support (BCLS)

Education

Completion of a PSW program

Job description

• Compensation: CAD 31.7 - CAD 32.61 - hourly

Company Description

UHN is Canada’s No. 1 hospital and the world’s No. 1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and its only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

• Union: CUPE
• Number of Positions: 1
• New or Replacement: Replacement
• Site: Toronto General Hospital
• Department: Emergency
• Reports to: Nurse Manager
• Wage Range: $31.70 - $32.61 per hour (start rate is non‑negotiable and in accordance with collective agreement requirements)
• Hours: 15 Hours per Week
• Shifts: 0700-1500; Saturday, Sunday, and Holidays
• Status: Permanent Part‑Time
• Closing Date: June 5, 2026

Position Summary

The Personal Support Worker (PSW) is a member of the inter‑professional care team and is expected to maintain a collaborative and active working relationship with team members in the provision of patient care.

Duties

• Develop supportive relationships considering patient and family choice, maintaining professional boundaries and the direction of the plan of care.
• Observe and respect patient rights, dignity including adhering to confidentiality and privacy legislation.
• Assist in the delivery of the fundamentals of care (ADLs); ensuring quality patient care aligned with UHN standards (hygiene, dressing, oral care, vital signs, etc.).
• Assist with activities associated with toileting e.g. mobility and/or transfers to toilet, bedpan or commode.
• Assist with the mobilization of patients using correct techniques for patient handling specific to lifting, turning and positioning.
• Assist with the mobilization of patients and utilization of appropriate assistive devices (i.e. walkers, lifts, canes, wheelchairs, etc.).
• Assist with patient behaviours to ensure their safety and the safety of others.
• Collaborate with the interprofessional team to understand and apply strategies in patient interactions in care (i.e. behavioural management, communication, etc.).
• Assist with feeding and hydration; aware of patients nutritional status and dietary restrictions; including documenting volume of food/fluid intake and output.
• Measure and report patient weight using standing, wheelchair/seated or bed scale.
• Collect, obtain, label and handle specimens as per hospital policy.
• Collect and replace soiled linen, making patient beds (occupied and unoccupied).
• Document direct patient care provided or relevant interventions including patient response.
• Escort and transport ambulatory and non‑ambulatory (wheelchair‑bound, stretcher) patients, as required.
• Pick up, move and deliver equipment and products within unit and across organization, as required (move beds, deliver specimens, etc.).
• Performs cross‑functional and other duties consistent with the skills and competencies, as required.

Qualifications

• Education: Successful completion of a PSW program from an accredited communitycollege.
• Current registration with the Health and Supportive Care Providers Oversight Authority (HSCPOA).
• Current Basic Cardiac Life Support (BCLS) Certificate.
• Behavioral management training is considered an asset.
• Ability to handle daily mild to moderate physical exertion (i.e. constant standing, walking, climbing, reaching and frequent movement) on an occasional to frequent basis.
• Acute care and/or previous emergency experience considered an asset.
• Good attendance record is required.

Additional Information

Why join UHN? In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on‑site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.