Client Care Advisor

Vets for Pets; Manchester; On-site; CAD 20,000 - 23,000; Part time

Benefits offered by this job

Discounts and cashbacks

Pension

Holiday allowance

Career development opportunities

Job summary

Vets for Pets is offering a part-time receptionist role at Manchester Fort Practice. You will greet clients, support the clinical team, and help with bookings and payments, ensuring a welcoming visit for every pet and owner.

Work is 20 hours per week, with pay aligned to national minimum wage. The role requires strong customer service, a friendly demeanor, and solid computer skills in a busy veterinary setting.

Qualifications

• Focus on delivering excellent client service and pet care.
• Ability to guide clients with practice services and available add-ons.
• Calm, attentive, client-focused demeanor.

Responsibilities

• Greet clients and their pets and provide guidance.
• Build strong relationships with clients, pets and the team.
• Process payments and manage future bookings with confidence.
• Coordinate day-to-day operations using the online booking system.

Skills

Customer service

Communication

Empathy

Computer literacy

Tools

Online booking system

Job description

If you’re passionate about delivering excellent service and thrive in a collaborative, and supportive team, we have an exciting opportunity for you at our Manchester Fort Practice.

About Us

Located in the vibrant Cheetham Hill area, our practice is part of the Manchester Fort Retail Park within the Pets at Home store. We can offer a fantastic location to work, as well as boasting some state-of-the-art equipment and plenty of onsite parking.

Manchester Fort is located close to other attractions in Manchester, including the Manchester Arena and the city centre, which are just a short drive or bus ride away.

What your typical day will look like

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This is a Part-Time position working 20 hours per week with a salary in line with national minimum wage

The attributes required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.

Location

M8 8EP

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!