Client Care Coordinator - Residential Construction

Cardel Homes; Ottawa; On-site; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Extended health benefits

Health care spending account

Group RRSP with matching

Employee & family assistance program

Charitable initiatives and team buildi

Job summary

Cardel Homes in Ottawa seeks a highly organized Client Care Administrator to support our Client Care team. You will provide administrative assistance, log homeowner inquiries, and help schedule appointments and service visits.

You will maintain accurate homeowner records and facilitate communication between homeowners, trade partners, and internal teams, contributing to an exceptional customer experience.

Qualifications

• 1-3 years of administrative or customer service experience.
• Post-secondary education in Business Administration or a related field is considered an asset.
• Strong organizational skills with exceptional attention to detail.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and Teams.
• Ability to prioritize tasks and manage competing deadlines.
• Professional, positive, and customer-focused approach.
• Experience in homebuilding, construction, real estate, or property management is an asset.

Responsibilities

• Providing administrative support to the Client Care team.
• Receive and log homeowner inquiries, service requests, and documentation.
• Maintain accurate files, records, and client information within company systems.
• Assist with scheduling homeowner appointments, inspections, and service visits.
• Support communication with homeowners, trade partners, and internal departments.
• Assist with coordinating possession and homeowner orientation activities.
• Monitor departmental inboxes and respond to inquiries in a professional and timely manner.
• Help maintain performance tracking and reporting metrics for the Client Care team.
• Contribute to a positive homeowner experience by providing exceptional customer service.

Skills

Administrative experience

Organizational skills

Communication skills

MS Office proficiency

Prioritization

Customer-focused

Construction/Real estate asset

Education

Business Administration

Tools

Outlook

Excel

Word

Microsoft Teams

Job description

Salary Range: $50,000.00 To $55,000.00 Annually

Cardel is a group of companies with offices in Alberta, Ontario, Colorado, and Florida. We develop exciting communities and build beautifully designed and exceptionally well-built homes for every stage in life. Cardel Homes is proud to be building in various Ontario communities.

Cardel is seeking a highly organized and detail-oriented Client Care Administrator to support our Client Care team. This role is responsible for providing administrative assistance, maintaining homeowner records, scheduling appointments, and supporting communication between homeowners, trade partners, and internal teams.

• Extended health benefits
• Health care spending account
• Group RRSP with matching
• Employee & family assistance program
• Charitable initiatives and team building events

Responsibilities

• Providing administrative support to the Client Care team.
• Receive and log homeowner inquiries, service requests, and documentation.
• Maintain accurate files, records, and client information within company systems.
• Assist with scheduling homeowner appointments, inspections, and service visits.
• Support communication with homeowners, trade partners, and internal departments.
• Assist with coordinating possession and homeowner orientation activities.
• Monitor departmental inboxes and respond to inquiries in a professional and timely manner.
• Help maintain performance tracking and reporting metrics for the Client Care team.
• Contribute to a positive homeowner experience by providing exceptional customer service.

Qualifications

• 1-3 years of administrative or customer service experience
• Post-secondary education in Business Administration or a related field is considered an asset
• Strong organizational skills with exceptional attention to detail
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and Teams
• Ability to prioritize tasks and manage competing deadlines
• Professional, positive, and customer-focused approach
• Experience in homebuilding, construction, real estate, or property management is an asset

To learn more about our culture, we encourage you to like us on Facebook and follow us on LinkedIn. Accessibility accommodation for job applicants is available upon request.

This is a vacant position. Thank you to all applicants for your interest. Please note only candidates under consideration will be contacted.