Assistant Boutique Manager, Vancouver Holt Renfrew

Christian Dior Couture; Vancouver; On-site; CAD 95,000 - 110,000; Full time

Benefits offered by this job

Salary 95k-110k

Bonus eligibility

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Comprehensive benefits

Job summary

Christian Dior Couture Vancouver boutique seeks an Assistant Manager to lead the sales team and ensure top-tier customer service in line with Dior standards.

Role requires 5+ years in luxury retail, with at least 1 year in management. You will drive sales, coach staff, and oversee inventory, merchandising, and clienteling initiatives.

Qualifications

• Strong customer service and communication skills.
• Experience leading a sales team in luxury retail.
• Ability to build and maintain client relationships.
• Knowledge of luxury brand standards and selling techniques.
• Proven ability to coach and develop staff.

Responsibilities

• Maximize sales and minimize stock losses; bring in new clients.
• Open and close the boutique.
• Coach, schedule, merchandise, and complete inventory.
• Ensure policies and procedures are followed to achieve results.
• Measure sales performance and conversion daily.
• Provide outstanding customer service and inspire it in the team.
• Assign and monitor sales goals for Sales Associates.
• Develop clientele and support clienteling.
• Prepare merchandise displays and presentations.
• Train and manage sales associates in selling skills.
• Conduct store meetings on performance, training, and product knowledge.
• Coordinate promotions and in-store signage.
• Oversee pricing and security procedures.
• Minimize stock losses and safeguard company assets.

Skills

Customer service

Sales leadership

Clienteling

Visual merchandising

Staff coaching

Inventory management

Store operations

Time management

Job description

Job Purpose

Working with the Boutique Director/Manager, the Assistant Manager assists with the day‑to‑day management of the sales team and ensures the highest level of customer service throughout the store in line with Christian Dior expectations.

Responsibilities

• Maximize sales and minimize stock losses, and bring new clients to the business.
• Open and close the boutique.
• Coach, staff, schedule, merchandize, and complete inventory.
• Ensure policies and procedures are followed to achieve maximum results.
• Measure sales performance and conversion rates on a daily basis.
• Provide outstanding customer service and inspire it in the team.
• Assign and monitor sales goals for Sales Associates.
• Develop clientele and support clienteling.
• Participate in preparing merchandise displays and presentations.
• Train, coach, develop, and manage sales associates in selling skills.
• Conduct store meetings to discuss performance, training, product knowledge, merchandising, and other necessary information.
• Facilitate proper communication between management and associates.
• Coordinate sales promotion activities, including seasonal sales, trunk shows, contests, and in‑store signage.
• Train the team on optimizing Capture Rate and After Sale to develop personal customer database.
• Gather merchandise for transfers, damages, and returns‑to‑vendor.
• Oversee and participate in department inventories.
• Monitor proper pricing of merchandise.
• Minimize stock losses.
• Oversee compliance with company policies, including handling of funds, security, and record‑keeping procedures.
• Help solve problems that affect service, efficiency, and productivity.
• Lock and secure the store and oversee compliance with security procedures.
• Perform any other tasks assigned from time to time.

Qualifications

• 5+ years of retail experience, preferably with at least 1 year of management in a luxury product setting.
• Sense of initiative and commercial creativity with fashion sensitivity.
• Strong knowledge of the luxury industry and brand.
• Demonstration of own initiative; ability to work varied hours, days, nights, weekends, and holidays as needed.
• Availability to open and/or close the store.
• Ability to maintain presence on the selling floor for long periods as needed.
• Strong interpersonal, communication, organization, and follow‑through skills.

Skills & Competencies

• Develop and train associates, build relationships, and utilize their skills effectively.
• Provide outstanding customer service.
• Effectively manage sales staff toward achievement of sales and clienteling objectives.
• Manage boutique operations effectively, including attendance, merchandising, and housekeeping standards.
• Merchandize effectively.
• Maintain a fair, consistent set of standards applicable to the workforce.
• Adjust priorities and manage time wisely in a fast‑paced environment.
• Communicate clearly, concisely, and listen attentively.
• Operate all necessary equipment, including POS systems, PCs, phone systems, cash register, sensor‑tag remover, and other office equipment.

Benefits

• Salary within the range of $95,000–$110,000 annually plus bonus eligibility.
• Rate offered will depend on relevant skills and experience.
• Insurance coverage: medical, dental, vision, and paramedical coverage of $1,250 annually.
• Short‑ and long‑term disability coverage.
• Comprehensive benefit plans.

Equal Employment Opportunity

Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.