Boutique Assistant (Long-Term Temporary Assignment) - Vancouver

Cartier; Vancouver; On-site; CAD 33,062 - 34,440; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Job summary

Cartier is seeking a Boutique Assistant in Vancouver to enhance client experiences in a luxury boutique setting. Responsibilities include supporting the boutique team, maintaining high visual standards, and ensuring operational excellence. Ideal candidates will have experience in luxury retail and excellent communication skills.

This role offers an expected hourly range of $24 to $25 along with comprehensive benefits programs, such as medical, dental, and vision coverage.

Qualifications

• Previous experience in luxury retail, service, or hospitality industry is a plus.
• Excellent computer skills and use of technology.
• Ability to work in a fast-paced, evolving environment.

Responsibilities

• Promote a warm and welcoming boutique environment.
• Assist the boutique team with appointment preparation.
• Maintain visual standards of wrap rooms and organization.

Skills

Luxury retail experience

Excellent organizational skills

Interpersonal communication

Tools

MS Office

SAP

Job description

Boutique Assistant – Cartier, Vancouver

Role Overview:

The Boutique Assistant will support the execution of the client experience strategy in the boutique, creating exceptional client experiences and fostering brand loyalty through a luxury boutique environment.

Responsibilities

Build extraordinary client experiences through hospitality excellence

• Promote a warm and welcoming boutique environment that aligns with Cartier Values.
• Assist the boutique team front‑of‑house and back‑of‑house with appointment preparation, client entertainment, product presentation, sales finalization (e.g., running product, gift wrapping, food & beverage service).
• Support sales associates in setting the stage for impactful discovery and pre‑appointment browsing.
• Manage boutique appointment booking tool (RDV) and queue flow as needed.

Enhance the boutique environment

• Maintain visual standards of wrap rooms and organization of Client Services areas.
• Replenish daily needs for sales and hospitality areas and support the order process.
• Support client treatment and personal services, including directions, reservations, entertainment requests, floral orders, and creation of supporting materials.
• Handle phone duties: incoming calls, retrieval of messages, appointment setting.
• Assist clients with quick service and personalization requests such as strap changes, watch sizing, cleaning, engraving, embossing.
• Participate in daily setup and breakdown of boutique for opening/closing.
• Collaborate with the Operations Coordinator to manage stock maintenance of non‑sell‑allables.
• Assist with special projects as needed.

Maison / industry knowledge and compliance

• Understand and comply with security and operational procedures.
• Stay current on industry news, local and global competition, and community connections.
• Strive for operational excellence related to the boutique environment.

Teamwork

• Project an approachable and professional image in appearance, manner, and demeanor.
• Contribute to a positive, collaborative boutique environment with personal and team savoir‑faire.

Qualifications

Experience

• Previous experience in luxury retail, service, or hospitality industry is a plus.

Technical Skills / Abilities

• Excellent computer skills and use of technology.
• MS Office required; SAP knowledge preferred.
• Additional language skills are a plus.

Physical Requirements

Boutique Assistants must be capable of prolonged standing, walking, frequent bending or kneeling, and lifting/moving up to approximately 45 lbs. High energy and physical stamina are essential.

Core Physical Demands

• Extensive standing and walking throughout shifts.
• Lifting, carrying, pushing, and pulling items up to 45 lbs.
• Regular bending, stooping, kneeling, and crouching.
• Reasonable accommodations may be made for individuals with disabilities.

Additional Requirements

• Ability to frequently climb stairs between areas.
• Comfortable working in tight or confined back‑of‑house spaces.
• Ability to safely handle and work with glassware during hosting and service operations.

Personal Skills

• Must be available to work retail hours (including weekends) and travel for training.
• Ability to work in a fast‑paced, evolving environment.
• Excellent organizational and interpersonal communication skills.
• Strong understanding of client service needs and priorities.
• Strong attention to detail with ability to handle multiple tasks simultaneously.
• Collaborative approach and “can do” attitude.
• Intellectual curiosity and passion for learning.

Benefits

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program that includes medical, dental, and vision coverage.

Compensation

Expected Hourly Range: $24 to $25 (Overtime eligible). Salary will be negotiated based on relevant skills and experience. This position is payrolled through a third party.