Client Advisor, Holt Renfrew Montreal

Max Mara Fashion Group; Montreal (administrative region); On-site; CAD 35,000 - 60,000; Full time

Job summary

Max Mara Fashion Group in Montreal is seeking a skilled retail professional to support stylists, engage clients, and drive sales in a luxury environment. You will play a key role in delivering exceptional service and maintaining premium store standards.

You will work collaboratively with management, uphold Max Mara policies, and contribute to a superior customer experience while promoting a positive team atmosphere.

Qualifications

• Minimum 2-4 years of Retail experience; luxury a plus.
• RTW and/or shoe experience is a plus; product experience in luxury or high-end retail is strongly preferred.
• Strong interpersonal, organizational, and communication skills.
• Able to work independently as well as collaboratively.

Responsibilities

• Assist stylists in the absence of store management.
• Actively builds client confidence by creating an engaging, interactive experience.
• Gain new clients meeting conversion goals and continues to service the existing client base.
• Resolves customer service issues swiftly.
• Ensure customers’ needs are surpassed without hesitation.
• Consistency meets/exceeds store and individual sales goals, including KPI’s.
• Maximize the customer experience.
• Maintain a positive outlook and professional demeanor while supporting company initiatives.
• Promotes a positive working environment through effective communication amongst peers, Management, and Corporate Office.
• Consistently adheres to company policies and procedures.
• Communicate all store-related issues to the Store Manager when unable to solve them on their own.
• Performs opening/closing duties as required.
• Uses time effectively when not servicing clients.
• Accountable for protecting MaxMara assets and minimizing shrink.
• Maintains a clean working environment and ensures the presentation of the product is consistent to standard.
• Is fully knowledgeable of the product.

Skills

Interpersonal skills

Organizational skills

Communication skills

Independent and collaborative work

Tools

POS system

Job description

• Assist stylists in the absence of store management
• Actively builds client confidence by creating an engaging, interactive experience
• Gain new clients meeting conversion goals and continues to service the existing client base
• Resolves customer service issues swiftly
• Ensure customers’ needs are surpassed without hesitation.
• Consistently meets/exceeds both store and individual sales goals, including KPI’s
• Maximize the customer experience
• Maintain a positive outlook and professional demeanor while supporting company initiatives

Staff Partnership

• Promotes a positive working environment through effective communication amongst peers, Management, and Corporate Office

Operations

• Consistently adheres to company policies and procedures
• Possesses working knowledge of POS system
• Communicate all store-related issues to the Store Manager when unable to solve them on their own
• Performs opening/closing duties as required
• Uses time effectively when not servicing clients
• Accountable for protecting MaxMara assets and minimizing shrink

Store Visuals

• Maintains a clean working environment and ensures the presentation of the product is consistent to standard
• Is fully knowledgeable of the product

Required Skills/Education

• Minimum 2-4 years of Retail experience; luxury a plus
• RTW and/or shoe experience is a plus; product experience in luxury or high-end retail is strongly preferred
• Strong interpersonal, organizational, and communication skills
• Able to work independently as well as collaboratively

Max Mara is an Equal Opportunity Employer. M/F/D/V