Assistant Manager_ Sherway Gardens

Club Monaco; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading lifestyle brand in Toronto is hiring an Assistant Manager to enhance customer service and operational integrity while contributing to financial growth. The ideal candidate will have at least 5 years of retail management experience and a strong commitment to customer satisfaction. Responsibilities include training staff, managing inventory, and executing strategic initiatives to optimize sales. The position offers a dynamic work environment in a vibrant urban setting, focusing on excellence in retail management.

Qualifications

• Minimum 5 years in retail management required.
• Strong proficiency with MS Office, particularly Excel and Word.
• Ability to work in a fast-paced, dynamic environment.

Responsibilities

• Oversee customer service and operational integrity.
• Lead and train team members.
• Analyze sales and manage budgets for financial growth.

Skills

Retail management experience

Customer service focus

Interpersonal skills

Planning and organizational skills

Computer proficiency (MS Office)

Effective communication (English)

Job description

Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a modern wardrobe.

Position Overview

The Assistant Manager contributes to the financial growth of the company by ensuring customer service exceeds expectations, maintaining operational integrity, and developing and promoting human resources. They support the goals of the company and individual store, and may specialize in merchandising, inventory, or project-related areas.

• Clienteling
• Create and foster a database of Club Monaco customers
• Implement a Personal Shopper Program
• Provide unsurpassed customer service at all times
• Implement a monthly outreach program to update client base as new product reaches the store
• Brainstorm ideas for in-store events
• Partner with store management team and district manager to execute store events
• Field customer inquiries, including questions about a specific product, quality issues, return policy questions, etc.
• Implement a system to track monthly sales, number of inquiries, type of inquiries, etc.
• Lead Product Knowledge sessions for store staff
• Communicate product and customer feedback to managers; also assist the Store Manager or General Manager with operations
• Responsible for opening and closing the store on designated shifts
• Ensure monitoring and execution of daily payroll goals
• Assume Store Manager responsibilities in his or her absence
• Organize schedules for Managers-in-Training and Stylists
• To achieve or exceed financial plans through effective planning and execution thereby contributing to the Company’s overall financial results
• Analytical and strategic management of sales and wage budgets to determine and launch actions to meet/exceed goals
• Entrepreneurial innovation to utilize all available tools within the framework of business to develop creative approaches to driving the business results
• Monitors sales and financial results and takes appropriate action at store level and communicates needs to supervisor
• Ensures store actions optimise sales, merchandise investment, wage investment and minimise stock shortage
• Ensures disciplined control of all store expenses
• Leads the store’s business planning process
• To contribute to long-term growth through minimum turnover, recruiting high-level candidates as needed and maintaining and developing a store team of managers and service associates able to meet service and sales goals
• Encourages empowerment, reinforces ownership, and leads a positive work environment
• Ensures management and service associates clearly understand and meet job expectations
• Selects, trains and motivates management and associates to meet their responsibility of a full and functional team
• Schedules and facilitates training sessions where needed to develop individual and overall team skills and abilities
• Models and coaches selling service as well as other skills
• Provides store management and service associates with continuous performance feedback and necessary training to assist them to meet current and future position requirements
• Maximizes inventory to achieve planned sales through actions focused on selling what we own today and communication on what is needed to build the business
• Assesses and reacts to opportunities provided by competition
• Ensures operational integrity in routines and practices in how the store works
• Trains managers and service associates in inventory management and supervises physical inventory count
• Trains, coaches and audits store management and associates regularly on meeting timelines and standards related to direction on markdowns, promotional set-up, merchandising direction, damage processing, consolidations and overall store standards
• Ensures that the brand integrity of the company is reflected to customers
• Trains and supports management and service associates in the planning and supervision of store flips and regular merchandising needs
• Ensures store works to merchandising/flip calendars
• Ensures store meets visual merchandising and maintenance standards
• Contributes to the success of the Company’s growth by implementing effective loss prevention methods and policies and procedures
• Monitors the application of policies and procedures
• Models accurate and appropriate knowledge and use of policies and procedures
• Regularly follows up and partners with LP responsible on audit standards, results, training and actions needed to meet loss prevention standards in conjunction with maintaining service level
• Reviews and audits all payroll procedures to ensure accurate reporting at store level and reports back to have any corrections made
• To contribute to building a customer service-driven company through leadership skills and personal attributes
• Responsible for all opening and closing procedures of the store on all designated shifts as per the store hours of operations. Note: If one cannot open or close the store they are responsible for finding replacement staff and must immediately inform DM/RM.

Experience, Skills, and Knowledge

• ASC requires a minimum of 5 years retail management experience
• Computer proficiency with MS Office; Outlook, Excel, Word
• Excellent interpersonal skills supporting a team environment
• Excellent English communication - verbal and written
• Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
• Ability to recognize and react to changing work demands
• Comfortable and confident in making effective autonomous (and group) decisions in a timely manner
• Goal oriented: ability to stay focused on creating winning results
• Dedicated to high levels of customer service and sales productivity
• Transferability an asset and increases future opportunity on promotability
• Must be able to work shift standing and walking and be able to lift approx 20 lbs.
• Required to travel remote areas for business meetings
• Must be able to pack, unpack and move stock when supporting in receiving/stocking store functions