Client Advisor, Commercial Insurance, Small Business

Acera Insurance; Ajax; Hybrid; CAD 124,000 - 131,000; Part time

Benefits offered by this job

Hybrid work model

Job summary

CPUS Engineering seeks an experienced Business Analyst to lead HRSD stories with ServiceNow, while ITSM remains a secondary focus, in a hybrid environment. You will collaborate with IT, HR, and SIR stakeholders to elicit, document, and prioritize requirements, create user stories, and navigate ServiceNow to design workflows.

Strong communication and agile skills are essential for delivering quality backlog items and end-to-end solutions.

Qualifications

• 3–5 years as a Business Analyst focusing on ServiceNow HRSD
• Experience with ITSM modules
• Strong documentation and communication skills
• CSA or CIS certification preferred
• Experience creating user stories and acceptance criteria

Responsibilities

• Collaborate with stakeholders across IT, HR, SIR to elicit, document, and prioritize business requirements
• Write clear and concise user stories with well-defined acceptance criteria
• Participate in agile ceremonies such as sprint planning and daily stand-ups
• Coordinate and participate in testing activities and develop test plans
• Maintain comprehensive documentation of requirements, processes, and solutions

Skills

Stakeholder collaboration

Requirements elicitation

Workshops facilitation

Acceptance criteria writing

Agile teamwork

Education

Degree or diploma in Information Technology or Business Administration

Tools

ServiceNow

Job description

Job ID: 26-

Number of Vacancies: 1

Level: MP4

Duration: 24 Months

Hours of work: 35 Hours per week

Work Mode: Hybrid - 3 days remote

Hourly Range: $90 - $95

Job Overview

• Collaborate with stakeholders across IT, HR, SIR departments to elicit, document, and prioritize business requirements
• Candidate must have strong ServiceNow experience as a BA, create user stories and navigate ServiceNow, develop workflows
• Conduct workshops and interviews to understand business processes and identify areas for improvement
• Ensure that requirements are clearly articulated and aligned with business objectives
• Write clear and concise user stories with well-defined acceptance criteria
• Ensure that user stories are understood and agreed upon by both the development team and stakeholders
• Break down high-level requirements into smaller, actionable pieces
• Participate in agile ceremonies such as sprint planning, daily stand-ups, and retrospectives
• Work closely with the development team to ensure timely delivery of user stories.
• Collaborate with the product owner to prioritize the backlog and ensure alignment with business goals
• Collaborate with the ServiceNow development team to design solutions that meet business needs
• Ensure that proposed solutions are technically feasible and aligned with best practices
• Coordinate and participate in testing activities, including the development of test plans and scripts
• Maintain comprehensive documentation of requirements, processes, and solutions
• Provide training and support to end-users as needed
• Automate major ServiceNow Modules using ServiceNow ATF application

Qualifications

• Experience: 3-5 years of experience as a Business Analyst, in ServiceNow leading HRSD stories as the primary focus, ITSM as secondary
• Education: Degree or diploma in Information Technology, Business Administration, or related field.
• Proficiency in ServiceNow, particularly in IT, HR, and SIR modules.
• Strong understanding of agile methodologies and practices.
• Experience creating user stories and acceptance criteria.
• Soft Skills: Excellent problem-solving skills, strong communication abilities, and the capacity to work collaboratively in a team environment.
• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS).
• Experience with ServiceNow Agile 2.0.

Our client is dedicated to promoting employment equity and encourages applications from equity-seeking communities including but not limited to: Indigenous Peoples, racialized individuals, persons with disabilities, and women. Our client aims to build a diverse team that reflects the communities it serves, enhancing its ability to meet their needs. We are committed to an inclusive and accessible work environment and invites all qualified individuals to apply, offering accommodations during the application, interview and onboarding process as needed. This effort supports our client’s long-term strategy for equity, diversity, and inclusion.

CPUS Engineering employs artificial intelligence (AI) tools as part of its recruitment process to enhance efficiency and consistency. These tools may assist with activities such as application screening, candidate evaluation, and summarization of interview feedback.

AI-generated outputs are intended to supplement, not replace, human judgment. All final hiring decisions are made by qualified human decision-makers who exercise professional discretion in reviewing and assessing candidate information alongside any AI-generated insights.

CPUS Engineering ensures that the use of AI in recruitment complies with all applicable employment laws, human rights legislation, and privacy regulations. The organization is committed to maintaining fairness, transparency, and non-discrimination throughout the hiring process.