ServiceNow Business Process Consultant (Manager)

Huron Consulting Group Inc.; Toronto; Remote; CAD 205.000 - 240.000; Vollzeit

Zusammenfassung

Huron Consulting Group Inc. seeks a ServiceNow Business Process Consultant (Manager) to lead multi-module ServiceNow initiatives across a global client base. You'll analyze processes, design future-state workflows, and deliver workshops that drive automation and value realization.

The role requires extensive ServiceNow expertise, strong stakeholder management, and the ability to coach clients through UAT and implementation milestones while working in a hybrid, travel‑required environment.

Qualifikationen

• Bachelor’s or Master’s degree in a related field or equivalent experience.
• 3+ years as a ServiceNow Business Process Consultant in complex implementations.
• 6+ greenfield implementations across ServiceNow modules (CSM, HRSD, ESM, etc).
• Current ServiceNow Certified System Administrator (CSA) REQUIRED.
• ServiceNow Learning Business Process Analyst Practitioner or Professional badge REQUIRED.
• Agile 2.0 and Test Management 2.0 training; and/or micro-certifications.
• Completion of ServiceNow Fundamentals for multiple applications (CSM/HRSD/SPM/GRC etc).
• Strong User Story definition / documentation skills.
• Experience with Agile methods, including hybrid waterfall / agile.
• Knowledge / experience with NowCreate / ServiceNow Best Practices.
• Creative problem solving and strong analytical skills with cloud-based solutions.
• Strong verbal and written communication for internal and client teams.

Aufgaben

• Analyze process data, identify trends and provide insights for decision-making.
• Troubleshoot issues, identify root causes and propose improvements.
• Develop performance metrics and KPIs to measure automation impact.
• Communicate with cross-functional teams and stakeholders; create compelling visuals.
• Demonstrate ServiceNow functionality and conduct workshops with clients.
• Define user stories and acceptance criteria; coach clients in UAT planning.
• Assist project documentation, plans, status reports, and risk registers.
• Coordinate project activities and ensure alignment with timelines.

Kenntnisse

Analytical skills

Root cause analysis

KPIs / Metrics

Communication skills

PowerPoint

Technical communication

Relationship building

ServiceNow knowledge

Workshop facilitation

User stories

ServiceNow demos

Agile 2.0 / TM2

UAT planning

Automation software

Project management basics

Hybrid Waterfall/Agile

Scrum standups

Project documentation

Project coordination

Industry knowledge

Compliance knowledge

Industry tailoring

Continuous learning

Learning mindset

Adaptability

Continuous improvement

ServiceNow BPM consulting

ServiceNow certifications

CSA certification

Ausbildung

Bachelor’s or Master’s degree

3+ years ServiceNow BPM consulting

6+ greenfield implementations

CSA certification

Process Analyst badge

Agile training

ServiceNow Fundamentals

Tools

NowCreate / ServiceNow Best Practices

ServiceNow Agile 2.0

Jobbeschreibung

Remote

Chicago - 550 Van Buren

Toronto - 55 University Ave

Full time

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.

Join our team as the expert you are now and create your future.

ServiceNow Business Process Consultant (Manager)

Our environment inspires and rewards growth… As a ServiceNow manager, you have the unique ability to specialize in certain areas of enterprise software products that showcase and employ your areas of expertise while pursuing your “career vision”. Huron is big enough to offer the opportunity and exposure you need for your career growth—but small enough to give you individual attention for your professional development. Every Manager adds to who we are as an organization—and the more you evolve, the more we do. An exciting career experience awaits you: It’s intense… it’s analytically rigorous… it’s practical... it’s entrepreneurial… it’s intellectually stimulating—and most definitely—it’s career-defining. It’s the Huron way.

Analytical and Problem-Solving Skills

• Strong analytical skills to analyze process data,identifytrends, and draw insights to inform decision-making.

• Ability to troubleshoot process issues,identifyroot causes, and propose solutions for improvement.

• Experience in developing performance metrics and KPIs to measure the impact of automation initiatives.

Communication and Collaboration

• Excellent communication skills to collaborate effectively with cross-functional teams and stakeholders

• Experience developing PowerPoint visualizations and slide decks to share updates and recommendations

• Ability to communicate technical concepts to non-technical audiences andfacilitateproductive discussions.

• Skill in building relationships andmaintainingopen communication channels with clients and project team members.

Technical Expertise

• Strong understanding ofServiceNow across multiple modules

• Skill infacilitatingworkshops and collaborative sessions to gather requirements and define future state processes.

• Expertisein defining and documenting user stories and acceptance criteria

• Strong experience providing demonstrations of out-of-box ServiceNow functionality

• Knowledge of and experience with ServiceNow Agile 2.0 and Test Management 2.0

• Experience and capability to work with and coach clients in developing and executing User AcceptanceTest plans focused on end-to-end use cases

• Proficiencyin working with technical leaders in configuring, implementing, andoptimizingautomation software to meet business requirements.

Project Management Assistance

• Understanding ofproject management fundamentals to support project planning, scheduling, and tracking.

• Experience executing projects in a hybrid Waterfall / Scrummethodology

• Experience running scrumstandups

• Ability toassistin creating project documentation, including project plans, status reports, and risk registers.

• Experience in coordinating project activities, managing deliverables, and ensuring alignment with project timelines andobjectives.

Domain Knowledge

• Understanding ofthe industry and business context in which automation initiatives are implemented.

• Familiarity with industry-specific processes, regulations, and compliance requirements.

• Ability toleverageindustry knowledge to tailor automation solutions to meet specific business needs.

Continuous Learning and Adaptability

• Willingness to continue ServiceNowtraininggainingadditionalmicro-certifications, certifications, and delivery accreditations

• Willingness to stay updated on emerging technologies, automation trends, and best practices.

• Ability to adapt to changing project requirements, priorities, and timelines.

• Commitment to continuous improvement and professional development.

Flexible living locations across the U.S and Canada with travel required for client engagements and team collaboration up to 30%.

Qualifications

• Bachelor’s or Master’sdegree in a field related to this position or equivalent work experience

• 3+ years as aServiceNow BusinessProcess Consultantin increasingly complex implementations; preferablywith a ServiceNowElite-levelpartner(not an internal role)

• 6+ greenfield implementations of multiple ServiceNow modules as a business process consultant (includingNowAssist, AI Agents); experience with one or more of CSM, HRSD, Enterprise Asset Management, SPM, GRC preferred

• CurrentServiceNowCertified System Administrator (CSA) REQUIRED

• ServiceNow Learning Business Process Analyst Practitioner or Business Process Analyst Professional badge REQUIRED

• Agile 2.0 and Test Management 2.0 training; and/or multiple micro-certifications

• Completion of ServiceNow Fundamentals for multiple ServiceNow applications – strong preference for CSM, HRSD, SPM, GRC, and / or Enterprise Asset Management

• Strong User Story definition / documentation skills

• Experience with Agile methods, including hybrid waterfall / agile methods used for ServiceNow implementations

• Knowledge / experience withNowCreate/ ServiceNow Best Practices

• Ability to solve complex problems creatively with strong critical thinking

• Strong analytical skills coupled with a functional or technical acumen and hands-onexpertisewith cloud-based enterprise solutions

• Strong verbal and written communication skills with ability to articulate results and issues to internal and client teams

The estimated base salary for this job is $145,000 - $170,000 USD. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $166,750 - $212,500 USD. The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.

Position Level

Manager

Country

United States of America

At Huron, we’re redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client’s challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work…together.

Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.

Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.

Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.

Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.