Client Advisor

Delvaux; Vancouver; On-site; CAD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

RRSP program with employer match

Paid time off

Maternity leave top-up

Employee assistance program

Volunteer days off

Disability benefits

Job summary

Richemont–Delvaux seeks an experienced luxury retail professional in Vancouver to cultivate client relationships and deliver exceptional service. You will welcome clients, offer personalized recommendations, and ensure the boutique reflects the brand's prestige.

With 3+ years in luxury retail, you will demonstrate impeccable presentation, strong communication, and a genuine passion for the brand. English fluency is required, additional languages are a plus, and the role emphasizes a premium

Qualifications

• 3+ years in luxury retail or premium brand client management.
• Impeccable presentation and passion for the brand.
• Strong interpersonal, communication and active listening skills.

Responsibilities

• Warmly welcome and engage local and international clients to build loyalty.
• Drive sales through expert product knowledge and personalized recommendations.
• Maintain an impeccable sales environment with high brand standards.
• Elevate service quality and hospitality by anticipating client needs.
• Develop deep knowledge of product lines to tell compelling stories.
• Uphold Delvaux's image with superior visual merchandising and boutique presentation.
• Provide insights to management on client preferences and market trends.

Skills

Luxury retail

Client relationships

Sales targets

English fluent

Job description

Overview

The objective of this role is to cultivate exceptional client relationships, deliver unparalleled service, and achieve individual sales objectives by providing a personalized and memorable experience for every client.

Primary Responsibilities

• Warmly welcome, engage, and build lasting relationships with local and international clients, ensuring their loyalty to Delvaux.


• Drive sales performance and achieve commercial targets through expert product knowledge, personalized recommendations, and an exceptional client journey.


• Maintain an impeccable sales environment, ensuring product availability and presentation meet the highest brand standards to enhance the client experience.


• Actively contribute to the continuous elevation of service quality and hospitality, anticipating client needs and exceeding expectations.


• Develop profound knowledge and understanding of our exquisite product lines, enabling compelling storytelling and fostering deep connections with clients to drive engagement and sales.


• Embody the brand's prestige and values, upholding the highest standards of visual merchandising, boutique presentation, and Delvaux's distinguished image.


• Provide valuable insights to management regarding client preferences, market trends, and product performance, gathered through meaningful client interactions.

Qualifications

• A minimum of 3 years of experience in luxury retail, with a proven track record in client relationship management.


• Impeccable presentation, a genuine passion for the brand, and a commitment to delivering excellence.


• Exceptional interpersonal, communication, and active listening skills, with proficiency in relevant computer applications.


• Fluent in English; additional language proficiency is a significant asset.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a maternity leave top-up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.

Expected Hourly Range:

$20.00 - $25.00 CAD. Salary will be determined based on relevant skills and experience.