Luxury Client Advisor — Elevate Elite Client Experiences

Moncler Group; Calgary; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Disability insurance

Parental leave

Paid holidays

Paid vacation

Personal days

Employee discounts

Retirement plan

Job summary

Moncler Group seeks a Client Advisor to serve as a Brand Ambassador, delivering the luxury experience and upholding the Moncler Client Promise. You will welcome clients, understand needs, and cultivate relationships while representing the brand with professionalism on the sales floor.

The role requires at least two years in luxury or premium retail, preferably with multilingual clients, a track record of achieving sales goals, and strong communication.

Qualifications

• Minimum of two years of luxury retail, premium retail, hospitality, or other client-focused experience.
• Experience serving international or multilingual clientele is strongly preferred.
• Demonstrated ability to achieve sales goals while delivering exceptional client experiences.

Responsibilities

• Welcome every client and deliver an exceptional luxury experience consistent with the Moncler Client Promise and Client Experience standards.
• Build long-term client relationships through personalized service, meaningful engagement, and active clienteling.
• Achieve and exceed individual sales goals and key performance indicators, including ADT, UPT, data capture, repurchase rate, conversion, and other business metrics.
• Maintain visual merchandising standards and ensure the sales floor reflects Moncler’s brand expectations.
• Follow all company policies, operational procedures, loss prevention protocols, and compliance standards.

Skills

Luxury retail experience

Multilingual capabilities

Sales-driven mindset

Tools

POS systems

Clienteling apps

Microsoft Office

Job description

Moncler Group seeks a Client Advisor to serve as a Brand Ambassador, delivering the luxury experience and upholding the Moncler Client Promise. You will welcome clients, understand needs, and cultivate relationships while representing the brand with professionalism on the sales floor.

The role requires at least two years in luxury or premium retail, preferably with multilingual clients, a track record of achieving sales goals, and strong communication.