Key Holder

Richemont; Toronto; In loco; CAD 33.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health & dental coverage

RRSP employer match

Paid time off

Descrizione del lavoro

Richemont Canada is seeking a Boutique Sales Associate to drive luxury retail sales and service excellence. You will develop a loyal client base, know product collections, and deliver outstanding customer service in a premium environment.

The role requires strong communication, bilingual English/Spanish skills, and the ability to work evenings, weekends, and holidays. You must stand for long periods and handle product access and occasional lifting.

Competenze

• Retail sales experience; luxury/jewelry preferred.
• Ability to establish and maintain relationships with customers.
• Excellent interpersonal, communication and computer skills.
• Strong attention to detail with multitasking ability.
• High school diploma or equivalent; college degree preferred.

Mansioni

• Achieve preset sales objectives.
• Develop network and clientele.
• Capture client information to promote boutique relationships and sales.
• Possess strong product knowledge of the collections.
• Provide outstanding customer service.
• Develop knowledge of simple pen repair and after-sales service techniques.
• Maintain the store's aesthetic quality.
• Open/close boutique as required.
• Communicate with the corporate office when management is absent.
• Ensure loss prevention procedures are followed.
• Handle transfers in absence of management.

Conoscenze

Fluent English

Fluent Spanish

Customer service

Interpersonal skills

Communication

Formazione

High school diploma or equivalent

College degree preferred

Strumenti

POS systems

Microsoft Office

Descrizione del lavoro

Since MONTBLANC revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions. And we keep pushing the boundaries. We combine the best of tradition, technology and design in writing instruments, watches, leather goods, new technologies and selected accessories. With our name and in our emblem, we embody this mission: to implement bold ideas with outstanding craftsmanship and create refined products for people with highest expectations. In doing so, we are at the forefront of technology and design, drawing on the passion of more than 3,000 employees and living a culture that - like our products - inspires people to unleash their potential, to thrive and to achieve.

Role Overview

Overall responsibility for achievement of individual sales objectives; developing and servicing the customer.

Responsibilities

• Achieve preset sales objectives.
• Develop network and clientele.
• Capture client information; consistently adding information to further promote boutique relationships and sales
• Possess strong product knowledge of the various collections
• Provide outstanding customer service.
• Develop a working knowledge of simple pen repair and after sales service techniques.
• Maintain the aesthetic quality of the store.
• Open/close boutique as required.
• Handles communication with corporate office in absence of management
• Responsible for ensuring loss prevention procedures are followed according to protocol
• Handle transfers in absence of management

Qualifications

• Previous experience in retail sales; jewelry or high-end luxury product sales is preferred.
• Strong understanding of Customer Service needs and customer priorities. Ability to establish and maintain effective relationships with customers and gain their trust and respect.
• Excellent interpersonal, communication and computer skills are needed.
• Strong attention to detail with the ability to handle multiple tasks simultaneously.
• High school graduate or equivalent, College degree preferred
• Able to work open availability including nights, weekends, and holidays
• Fluent in English and Spanish
• Standing on the sales floor for 90% of the workday
• Reaching to access product stored within cabinets or on shelves
• Bending to access product stored within cabinets
• Occasional need to use a ladder to reach product
• Unpacking and/or lifting of large boxes that contain product

We Offer – Canada

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a maternity leave top-up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.

Expected Salary Range: $24.00 - $26.00 hourly. Salary will be determined based on relevant skills and experience.