Key Holder

Richemont Iberia SL; Vancouver; On-site; CAD 33,000 - 36,000; Full time

Benefits offered by this job

Health & vision benefits

RRSP matching

Paid time off

Maternity leave top-up

Volunteer days off

Job summary

Richemont Iberia SL is seeking a Sales Role in Canada, focusing on luxury retail experiences for Montblanc products. The position emphasizes achieving sales targets, building client networks, and delivering exceptional service.

The candidate should have strong product knowledge, be fluent in English and Spanish, and be able to work open hours including nights and weekends. The role involves store maintenance and collaboration with corporate offices as needed.

Qualifications

• Experience in retail, preferably luxury or jewelry sales.
• Strong customer service orientation and relationship-building skills.

Responsibilities

• Achieve preset sales objectives.
• Develop network and clientele.
• Capture client information and expand boutique relationships.
• possess extensive product knowledge of collections.
• Provide outstanding customer service.
• Develop a working knowledge of simple pen repair and after-sales service techniques.
• Maintain store aesthetics and cleanliness.
• Open/close boutique as required.
• Communicate with corporate office in management absence.
• Ensure loss prevention procedures are followed.
• Handle transfers in management absence.

Skills

Customer service

Relationship building

Communication

Computer skills

Attention to detail

Multitasking

Fluent English

Fluent Spanish

Education

High school diploma or equivalent

College degree preferred

Tools

POS systems

Job description

Since MONTBLANC revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions. And we keep pushing the boundaries. We combine the best of tradition, technology and design in writing instruments, watches, leather goods, new technologies and selected accessories. With our name and in our emblem, we embody this mission: to implement bold ideas with outstanding craftsmanship and create refined products for people with highest expectations. In doing so, we are at the forefront of technology and design, drawing on the passion of more than 3,000 employees and living a culture that - like our products - inspires people to unleash their potential, to thrive and to achieve.

Role Overview

Overall responsibility for achievement of individual sales objectives; developing and servicing the customer.

Responsibilities (or Mission)

• Achieve preset sales objectives.
• Develop network and clientele.
• Capture client information; consistently adding information to further promote boutique relationships and sales
• Possess strong product knowledge of the various collections
• Provide outstanding customer service.
• Develop a working knowledge of simple pen repair and after sales service techniques.
• Maintain the aesthetic quality of the store.
• Open/close boutique as required.
• Handles communication with corporate office in absence of management
• Responsible for ensuring loss prevention procedures are followed according to protocol
• Handle transfers in absence of management

Qualifications

• Previous experience in retail sales; jewelry or high-end luxury product sales is preferred.
• Strong understanding of Customer Service needs and customer priorities. Ability to establish and maintain effective relationships with customers and gain their trust and respect.
• Excellent interpersonal, communication and computer skills are needed.
• Strong attention to detail with the ability to handle multiple tasks simultaneously.
• High school graduate or equivalent, College degree preferred
• Able to work open availability including nights, weekends, and holidays
• Fluent in English and Spanish
• Standing on the sales floor for 90% of the workday
• Reaching to access product stored within cabinets or on shelves
• Bending to access product stored within cabinets
• Occasional need to use a ladder to reach product
• Unpacking and/or lifting of large boxes that contain product

We Offer – Canada

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a maternity leave top-up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change. Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.

Expected Salary Range: $24.00 - $26.00 hourly. Salary will be determined based on relevant skills and experience.