Client Adoption & Delivery Lead — Sitetracker & Salesforce

Sitetracker; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

Lever, Inc. in Toronto seeks a Business Analyst to own the client experience end to end for a portfolio of smaller annualized services engagements and turn recurring service into sustained customer momentum.

You’ll independently lead day-to-day delivery, keep priorities moving, build a healthy pipeline of valuable work, and help customers get more from Sitetracker without relying on TAM oversight. You’ll partner directly with customers to understand what matters next, translate operational needs

Responsibilities

• Lead standalone engagement for a portfolio of smaller recurring service accounts and manage day-to-day BAU requests.
• Translate business needs into actionable backlog items and platform configurations in Sitetracker and Salesforce.
• Proactively identify gaps and drive delivery velocity while maintaining high customer satisfaction.
• Build trusted client relationships, establish priorities, decisions, owners and next steps across multiple accounts.
• Create reusable client-facing materials and templates to scale recurring services delivery.

Job description

Lever, Inc. in Toronto seeks a Business Analyst to own the client experience end to end for a portfolio of smaller annualized services engagements and turn recurring service into sustained customer momentum.

You’ll independently lead day-to-day delivery, keep priorities moving, build a healthy pipeline of valuable work, and help customers get more from Sitetracker without relying on TAM oversight. You’ll partner directly with customers to understand what matters next, translate operational needs