Salesforce Delivery Lead | Hybrid PM (Patient Scheduling)

Customertimes; Mississauga; Hybrid; CAD 110,000 - 150,000; Full time

Job summary

Customertimes in Mississauga is seeking an experienced Delivery Manager to own end-to-end delivery of a Salesforce patient scheduling and notification solution for a national clinic network. You will be the primary CT delivery contact and coordinate cross‑functional teams to ensure milestones, quality, and on-time results.

The role requires 8+ years in delivery or program management, with 4+ Salesforce implementations, experience with fixed-price engagements, and regulated-industry workloads

Qualifications

• 8+ years delivery or program management, including 4+ leading Salesforce implementations end to end.
• Demonstrable track record on fixed-price, milestone-based engagements, with real examples of change requests raised and defended.
• Experience leading distributed onshore/offshore teams across a significant time zone gap.
• Salesforce Field Service or Scheduler delivery experience in an existing, customized org — not greenfield.
• Regulated-industry delivery with PII or PHI: healthcare, life sciences, or financial services.

Responsibilities

• Own end-to-end delivery of CT scope against the approved baseline; act as the primary CT delivery contact and second-tier escalation point.
• Allocate work with the Solution Architect against sprint points, in collaboration with the client's Scrum Master.
• Monitor offshore velocity and throughput; manage capacity, dependencies, and spillover so sprint commitments hold without schedule impact.
• Own change control. Assess, document, and price every requirement that falls outside the signed baseline.
• Run the governance cadence: daily standup, bi-weekly planning and demo, weekly status and RAID, monthly steering committee, and daily hypercare reviews.
• Own deployment, cutover, rollback, and go-live readiness planning with the Solution Architect, using Gearset and GitHub.
• Coordinate CT support of client-executed SIT and UAT; own defect triage and resolution through to exit criteria.
• Manage client-side dependencies on the critical path — messaging platform provisioning, privacy and InfoSec review, environment access, and open design decisions.
• Deliver four weeks of hypercare including daily reporting, stabilization, knowledge transfer, and project closure.

Skills

Delivery management

Program management

Salesforce implementation

Fixed-price engagements

Onshore/offshore leadership

Salesforce Field Service

PHI/PII healthcare experience

Project governance

Stakeholder management

Scrum/Agile coordination

Education

Salesforce Administrator

PMP

PMI-ACP

SAFe

CSM

Tools

Gearset

GitHub

Job description

Customertimes in Mississauga is seeking an experienced Delivery Manager to own end-to-end delivery of a Salesforce patient scheduling and notification solution for a national clinic network. You will be the primary CT delivery contact and coordinate cross‑functional teams to ensure milestones, quality, and on-time results.

The role requires 8+ years in delivery or program management, with 4+ Salesforce implementations, experience with fixed-price engagements, and regulated-industry workloads