Clerical Assistant III

SmartRecruiters, Inc.; Toronto; On-site; CAD 32,000 - 40,000; Full time

Benefits offered by this job

HOOPP pension plan

Transit access

Flexible work environment

Development opportunities

Employee discounts

On-site gym

Job summary

University Health Network (UHN) is Canada’s leading hospital network, offering a clerical assistant role supporting medical clinics. The position involves patient appointment management, electronic record maintenance, and providing clerical support to a busy hospital department.

Candidates should have Grade XII or equivalent, health-care experience, and strong communication skills; EPIC experience is preferred.

Qualifications

• Completion of Grade XII or recognized equivalent; health-related undergraduate experience preferred.
• Medical Office Administration diploma/certificate is an asset
• Six months recent related experience in a health care environment
• Computer proficiency; EPIC trained preferred, but not required.
• Good organizational and time management skills
• Strong verbal and written communication skills
• Excellent telephone, interpersonal and customer service skills
• Ability to work independently and with a team
• Ability to work under pressure with hospital standards

Responsibilities

• Register, book, cancel and reschedule patient appointments in person and over the phone
• Provide support with maintenance of electronic information and filing/retrieval
• Perform additional clerical functions as required

Skills

Communication skills

Organization & time management

Teamwork

Customer service

Independent work

Education

Grade XII or equivalent

Health Office Administration diploma/certificate asset

Tools

EPIC

Microsoft Office

Job description

• Compensation: CAD 23.14 - CAD 28.92 - hourly

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Posting #:REF13065Y
Union:CUPE Clerical bargaining unit
Number of vacancies:1
New or Replacement Position:Replacement
Site:Toronto Rehabilitation Institute University Centre
Department:UC Medical Clinics
Reports to:Program Services Manager
Hours:Monday to Friday, 7.5 hour shift, start and end time varies, 7:15 am -5:15 pm range
Wage Range:$23.14 - $28.92 per hour
Shifts:Various
Status: Casual
Posted date: September 23, 2026
Closing Date: October 7, 2026

Job Summary

TheCLERICAL ASSISTANT Illutilizes judgment and/or decision-making in the provision of the support service required for the department. Performingmoderately complex clerical duties using electronic record systems (EPIC)

Duties

• Providing support with the maintenance of electronic information, filing/retrieval methods and systems
• Register, book, cancel and reschedule patient appointments in person and over the phone
• Performing additional clerical functions and duties consistent with the job classification, as required.

Qualifications

• Completion of Grade XII or recognized equivalent, health related undergraduate experience preferred
• Medical Office Administration diploma/certificate is an asset
• Six (6) months recent related experience - experience working in a health care environment
• Computer proficiency; EPIC trained preferred, but not required.
• Good organizational and time management skills
• Strong verbal and written communication skills
• Excellent telephone, interpersonal and customer service skills
• Ability to work independently and with a team
• Ability to produce work in accordance with Hospital standards
• Ability to use good judgment in assessing difficult situations
• Ability to produce work that is accurate and reliable
• Compliance with confidentiality requirements under UHN Privacy Policy
• Problem solving skills with good decision making
• Ability to work well under pressure
• Knowledge of medical terminology preferred

Additional Information

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/ )
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.
UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.
Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.
UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

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