ClaimsAlert Agent

Offres d’emploi Crawford - Mondiales; Canada; Remote; CAD 39,000 - 43,000; Full time

Job summary

Offres d’emploi Crawford - Mondiales is seeking a ClaimsAlert Agent to join our fully remote, full-time team in Canada. You will serve as the first point of contact for policyholders, collect claim details, and provide immediate reassurance during stressful moments.

The role supports customers 24/7 with most hours in the evenings, weekends, and holidays. You will document information, route claims to the appropriate insurer, and maintain clear English communications.

Qualifications

• Excellent communication skills in English.
• Ability to stay calm under pressure and provide empathetic support.
• Ability to read and prepare documents in English on a frequent basis.

Responsibilities

• Gather and document claim details from customers.
• Provide immediate support and reassurance during the claims process.
• Ensure claims are accurately routed to the appropriate insurance provider.

Job description

ClaimsAlert Agent

If you enjoy helping people, solving problems, and working in a fast-paced environment, this opportunity is the perfect fit.

This is a fully remote, full-time position working from home while supporting customers during some of their most important moments. As ClaimsAlert operates 24/7, the majority of scheduled hours are during the evenings, all weekend and statutory holidays.

As a ClaimsAlert Agent, you will be the trusted first point of contact for customers experiencing an unexpected loss or incident. You will gather and document claim details, provide immediate support and reassurance to policyholders, and ensure claims are accurately routed to the appropriate insurance provider for prompt resolution.

Your ability to communicate clearly, remain calm under pressure, and deliver an outstanding customer experience will make a meaningful difference during critical moments for our customers.

This role requires frequent interactions in English and requires reading and preparing documents in English on a frequent basis.

The salary is $39,000 to $43,000. and preparing documents in English on a frequent basis.