Claims Specialist, Property

Intact Financial Corporation; Calgary; Hybrid; CAD 94,000 - 115,000; Full time

Benefits offered by this job

Hybrid work model

Performance-based bonus

Pension/retirement plans

Job summary

Intact Financial Corporation in Canada seeks a Property Claims Specialist to guide customers through the claims process for complex residential losses. You will collaborate with vendors, field adjusters, and experts, ensuring empathy, sound judgment and timely settlements.

The role calls for 10+ years of property claims experience, catastrophe exposure is a plus, and the ability to work in a hybrid environment with strong communication skills and customer focus.

Qualifications

• 10+ years of property claims-handling experience, including major-loss residential files.
• Catastrophe experience is an asset.
• Adaptable and agile in a rapidly evolving business.
• A passion for customer service with strong written and verbal communication skills.
• Self-motivated and capable of working in a fast-paced environment.

Responsibilities

• Analyze information gathered, interpret insurance policy wordings, determine coverage, and assess damage on complex residential total losses or complex scope-and-repair claims.
• Develop an action plan to ensure all aspects of the claim are addressed.
• Manage all financial components of the claim, including setting reserves and ensuring prompt and equitable settlements in line with Intact’s policies and standards.
• Ensure clear and concise information and direction are provided to vendors.
• Work with experts, including consultants, appraisers, engineers, and others, to help drive progress throughout the claim.
• Provide superior customer service to external and internal customers, and answer queries related to the claims process.
• Keep up-to-date on Intact’s insurance products, appraisal and investigation techniques, and service standards.
• Consideration will be given to the offering of a hybrid field adjuster role, or limited office attendance based on business needs for successful candidates located in British Columbia more than 2 hours away from an Intact office.

Skills

Customer service

Negotiation

Written communication

Verbal communication

Hybrid work

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary. Flexible work arrangements and a hybrid work model Possibility to purchase up to 5 extra days off per year Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life) Salary range (but not limited to): 94,200 - 115,200 Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 12% As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares. Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan. Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

As a Property Claims Specialist, you will work with customers who have experienced a loss to their personal property, helping them through the claims process. Working with vendors, field adjusters, and other experts, you will demonstrate empathy, strong listening skills, business acumen, and organizational effectiveness as you manage a wide variety of claims through completion.

What you’ll do here:

• Analyze information gathered, interpret insurance policy wordings, determine coverage, and assess damage on complex residential total losses or complex scope-and-repair claims.
• Develop an action plan to ensure all aspects of the claim are addressed.
• Manage all financial components of the claim, including setting reserves and ensuring prompt and equitable settlements in line with Intact’s policies and standards.
• Ensure clear and concise information and direction are provided to vendors.
• Work with experts, including consultants, appraisers, engineers, and others, to help drive progress throughout the claim.
• Provide superior customer service to external and internal customers, and answer queries related to the claims process.
• Keep up-to-date on Intact’s insurance products, appraisal and investigation techniques, and service standards.
• Consideration will be given to the offering of a hybrid field adjuster role, or limited office attendance based on business needs for successful candidates located in British Columbia more than 2 hours away from an Intact office.

What you bring to the table:

• 10+ years of property claims-handling experience, including major-loss residential files.
• Catastrophe experience is an asset.
• Adaptable and agile in a rapidly evolving business.
• A passion for customer service with strong written and verbal communication skills.
• Self-motivated and capable of working in a fast-paced environment.
• A forward-thinker who can foster new ideas.
• Superior organizational skills and results-driven.
• Demonstrated negotiation and conflict-management skills.
• Ability to learn and work effectively in a hybrid environment

Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team. We are an equal opportunity employer At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives. We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community. As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today. We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs. Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.