Field Property Adjuster (Thunder Bay, ON)

Intact; Toronto; Hybrid; CAD 94,000 - 115,000; Full time

Benefits offered by this job

Hybrid work model

Extra days off

Wellbeing benefits

Employee Share Purchase Plan

Job summary

Intact in Canada seeks a Claims Specialist on our Property Large Loss team to investigate, quantify, analyze, adjust and settle complex property claims, including those over $200,000. You will manage mid-to-complex first-party claims across various channels, coordinating with customers, appraisers, third parties and insurers.

This role offers a hybrid work model with a base salary in the 94,200–115,200 CAD range, plus an annual bonus and ESPP opportunities, and a strong focus on teamwork, growth

Qualifications

• University degree or equivalent experience
• 5–7 years handling personal and commercial property claims, including field work
• Strong customer service and communication skills

Responsibilities

• Investigate complex property claims (commercial and personal lines) in a timely, respectful manner across channels
• Handle field tasks on behalf of telephone adjusters
• Provide high-quality customer service and respond to queries about the claims process
• Document claims with reports and statements from involved parties to determine coverage
• Analyze information, interpret policy wording, and determine coverage and damages
• Negotiate within authority to settle claims with customers, claimants, lawyers, and insurers
• Maintain knowledge of insurance products, appraisal, and investigation processes

Skills

Property claims

Policy interpretation

Customer service

Field travel

Communication

Education

University degree

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary Range (but Not Limited To)

94,200 - 115,200

Annual Bonus Target, Based On The Base Salary, With a Potential Payout Of Up To Double The Target (subject To Personal And Company Performance)

12%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About The Role

As a Claims Specialist on our Property Large Loss team, you will be tasked with investigating, quantifying, analyzing, adjusting, and settling complex property claims, including those over $200,000. You will manage complex property claims across various distribution channels. Your responsibilities will include directly handling and overseeing mid to complex first-party, which may involve Residential, Commercial Property, or Equipment Breakdown losses.

This role is eligible for employee referral bonus. #myReferrals3000

Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.

What You'll Do Here

• Investigate relatively complex commercial and personal lines property claims in a timely and respectful manner through communication with customers, contractors, consultants and any other related parties.
• Handle field tasks on behalf of telephone adjusters.
• Provide a superior quality of customer service to external and internal customers, and answer queries relating to the claims process.
• Document the claim file by meeting with all involved parties and obtaining appropriate reports and statements from customers, appraisers, third party adjusters, claimants, witnesses, police, and any other pertinent experts to determine coverage.
• Analyze the information gathered, interpret insurance policy wording, determines coverage, assesses damage.
• Within established authority limits, negotiate with customers, claimants, lawyers, and insurers to settle claims.
• Maintain current knowledge of insurance products, as well as appraisal or investigation.

What You Bring To The Table

• University degree or any combination of training and experience deemed relevant for the role
• 5 to 7 years experience handling personal and commercial property claims with at least partly acquired experience directly in the field
• Demonstrates a passion for customer service with strong written and verbal communication skills
• Self-motivated and goal oriented, capable of working in a fast paced and changing environment
• Strong aptitude for technology with excellent computer skills
• Demonstrates strong problem solving and troubleshooting skills
• Valid driver's licence with a good driving record
• Can travel on short notice

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.