Claims Specialist

Hub International Ontario Limited; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

Join a leading insurance provider in a vibrant environment as a Claims Specialist. In this role, you will act as a liaison for clients, guiding them through the claims process while ensuring excellent service. With competitive compensation, ongoing training, and a commitment to diversity and inclusion, HUB International offers a dynamic career path for dedicated professionals.

Benefits

Competitive compensation and bonuses

Flexible hybrid work environment

Comprehensive benefits options

Training and education programs

License fee reimbursement

Discounts on personal insurance

Qualifications

• Minimum of 5 years in a claims role with a broker or insurance carrier.
• Claims experience is an asset.
• Strong attention to detail and ability to manage conflicting priorities.

Responsibilities

• Provide support to clients throughout the entire claims process.
• Analyze claim trends and ensure alignment with loss control procedures.
• Maintain up-to-date electronic claims files.

Skills

Claims management

Customer service

Claims analysis

Policy interpretation

Communication skills

Teamwork

Problem-solving

Education

Bachelor's Degree or College Diploma

Tools

Microsoft Office: Word, Excel, Outlook

Job description

The Claims Specialist works as a liaison and claims advocate between internal and external clients and adjusters to ensure optimal claims handling and superior claims service. This is a great opportunity for an Insurance Broker Claims Adjuster or Insurance Professional. This role reports into the SVP Claims. Travel may be required at times for client meetings.

What You'll Do

• Provide support to HUB clients on all claims-related matters throughout the entire claims process and advocate on their behalf for satisfactory claims resolution.
• Guide internal teams on the claims process, build knowledge through reporting for large clients, generate loss run reports, and advise on general claims questions.
• Support pre-loss during a loss and post-loss by providing claims counseling and engaging experts as necessary.
• Analyze claim trends to ensure alignment with loss control procedures.
• Interpret policy wording effectively.
• Work closely with the Commercial and Personal Lines Practices.
• Provide status updates to Client and Account Teams, offering appropriate guidance where required.
• Maintain accurate and up-to-date electronic claims files through Epic.

What You'll Need for Success

• Bachelor's Degree or College Diploma or equivalent experience.
• Minimum of 5 years in a claims role with a broker, insurance carrier, or independent adjuster.
• Claims experience is an asset.
• Strong customer service orientation (internal and external).
• Self-starter with strong initiative.
• Proficient in Microsoft Office: Word, Excel, and Outlook.
• Strong attention to detail, sense of urgency, and ability to manage requirements effectively.
• Ability to manage conflicting priorities effectively.
• Effective communication, negotiation, and presentation skills with clients up to the C-Level/President.
• Travel: 10% for client meetings.

Why Choose HUB

When you choose HUB, you're choosing a competitive, exciting, and friendly work environment that positions you for longevity and offers significant advancement, growth, and success opportunities. To learn more about HUB, please visit our website. We are committed to your well-being with benefits such as:

• Competitive compensation, including referral incentives, bonuses, and additional income opportunities.
• Flexible hybrid work environment and paid time off for work/life balance.
• Comprehensive benefits options and a company RRSP match.
• Training, development, and educational programs, including tuition reimbursement.
• Reimbursement of license fees and professional dues.
• Perks and rebates on events, travel, accommodations, and discounted rates for personal insurance.

Service is a core value at HUB. We believe in making a difference through community projects and initiatives focused on health, families, seniors, and youth.

HUB is committed to diversity, equity, and inclusion. We strive to create an environment where all employees feel valued, seen, and heard. Assistance and accommodations are available upon request during the application process.

LI-hybrid

LI-DH1

Department: Claims Management

Required Experience: 5-7 years of relevant experience

Required Travel: No travel required

Required Education: Diploma

Unclear seniority level.

Key Skills

Claims management, customer service, claims analysis, policy interpretation, communication skills, teamwork, problem-solving