Claims Representative

AssuredPartners; Halifax Regional Municipality; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Claim Specialist to join their dynamic team. In this role, you'll be the vital link between clients and insurance adjusters, ensuring smooth processing of claims while providing exceptional customer service. Your problem-solving skills will shine as you tackle coverage questions and assist clients with their claims. This role offers a competitive salary and a comprehensive benefits package, including generous paid time off and health benefits tailored to your needs. Join a company that values growth, diversity, and the well-being of its employees, and make a meaningful impact in the insurance industry.

Benefits

30+ Days Paid Time Off

Health Benefit Options

401(k) Company Match

Fitness Wellness Support

Mental Health Support

Pet Benefits & Discounts

Employee-led Resource Groups

Qualifications

• Advanced degree or 4-8 years of related experience required.
• Strong organization and communication skills are essential.

Responsibilities

• Administer client information to process insurance claims effectively.
• Resolve customer claim issues in coordination with Senior Claims Specialist.

Skills

Customer Service

Communication Skills

Problem Solving

Organization Skills

Tech Savvy

Education

Advanced Degree

4-8 Years Related Experience

Tools

Microsoft Office Suite

Agency Management Software

Job description

Overview

The Claim Specialist administers information from clients by phone, email and fax in order to process insurance claims. They work with clients, adjusters, and producers on claims status, problems, and questions. Additionally, they are responsible for managing claims, collaborating with insureds, and assisting with problem solving in conjunction with Senior Claims Specialist and Producers.

The Ideal Candidate

• You have a customer service mindset and enjoy solving people’s problems with a smile
• You are a dependable team player and are able to get the work done as assigned to you
• Communication, both written & verbal, is something you are good at

If this sounds like you, we invite you to keep reading and apply!

What You'll Do

• Reports claims for clients and works directly with both insureds and claimants to identify new claims.
• Reviews claim forms and related documents for completeness and calls or writes insured or other involved persons for missing information and posts or attaches information to claim file.
• Follows up on claims to secure Adjuster and claim number and updates claim reporting information for companies.
• Serves as contact between Insurance Carrier Adjuster and Client for claims related issues.
• Resolves coverage questions to provide best possible claim outcomes for clients.
• Resolves customer claim issues in coordination with Senior Claims Specialist and Producers in order to reduce E&O exposure.
• Other duties as assigned.

What's in it For You?

To help you make the best decision for your personal growth, it’s important to us to share a glimpse of what we offer our top asset, our people:

• Competitive base salary
• Generous 30+ Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer Days
• Health benefit options with you in mind; 5 affordable medical plan options with rates based on your salary, company paid HSA contribution with eligible HSA plan selection, 2 dental plan options offering orthodontia coverage and 3 cleanings per year, and 2 vision plan options
• Company match 401(k) plan – 50% up to 6%!
• Support of your fitness wellness goals! We offer up to 75% off at over 11,000 gyms and fitness centers
• Opportunity to prioritize your mental health with 24/7 access to licensed therapists
• Pet benefits & discounts
• Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout AssuredPartners

What You'll Need

• Advanced degree from college or technical school; or 4-8 years of related experience and/or training; or equivalent combination of education and experience
• Must meet any local or state license/designation requirements
• Tech savvy; ability to learn multiple systems including Microsoft Office Suite and Agency Management software
• Strong organization and communication skills

Grow, with us

AssuredPartners is passionate about fueling our clients’ innovation and growth. That makes us the perfect place for creative, dynamic people who want to grow their career while helping businesses, families and people thrive.

We’re proud to be the fastest-growing independent insurance broker in America, but we’re even prouder of the honest, caring relationships that our employees build with our clients every day.

Working with us will give you the opportunity to do work that matters while you learn with us, advance with us, and most importantly, grow with us.

AssuredPartners is committed to embracing diversity, equity and inclusion to create a workplace that welcomes and thrives on the unique experiences, perspectives and contributions of all team members. AssuredPartners is bringing the best people and most diverse talent forward to drive growth, innovate and think bigger!