Claims Representative II, Property

Co-operators; Burnaby; Remote; CAD 59,000 - 99,000; Full time

Job summary

An established industry player is seeking a Claims Representative II to join their dynamic team. In this role, you will be responsible for investigating and resolving complex property claims, ensuring exceptional service for clients. With a focus on innovation and operational efficiency, you will work closely with clients and colleagues to facilitate settlements and improve processes. This position offers flexibility, training opportunities, and a comprehensive rewards package, making it an exciting opportunity for individuals passionate about client engagement and continuous improvement.

Benefits

Flexible work options

Paid time off

Training and development opportunities

Paid volunteer days

Comprehensive total rewards package

Qualifications

• 3+ years of claims or related business experience.
• Strong communication skills and critical thinking abilities.

Responsibilities

• Investigate and resolve complex property and commercial claims.
• Collaborate with vendors and provide exceptional client service.

Skills

Critical Thinking

Communication Skills

Negotiation

Client Service

Education

Post-secondary degree or diploma

Chartered Insurance Professional (CIP) designation

Job description

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Company: CGIC

Department: Claims

Employment Type: Regular Full Time

Work Model: Remote

Language: This role operates in English

Additional Information: This/these role(s) is/are currently vacant

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As a Property Claims Representative II you will be responsible for the investigation, negotiation and resolution of complex property, farm and commercial claims. You will contribute to our client service culture through daily interactions with clients and by implementing innovative, client-centric solutions.

How You Will Create Impact

• Investigating, interpreting coverage, negotiating and making decisions autonomously, to resolve complex property, farm and commercial claims.
• Evaluating damage and preparing estimates on property losses, including attending the scene of the loss.
• Collaborating with vendors and government officials to facilitate settlement of the loss.
• Coaching, training, and providing technical support to the claims team.
• Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.
  
  
  

How You Will Succeed

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.
  
  
  

To Join Our Team

• You have three years of claims or related business experience.
• You have a post-secondary degree or diploma.
• You have a Chartered Insurance Professional (CIP) designation.
• You have or will attain provincial adjuster license(s) depending on the province of work.
  
  
  

What You Need To Know

• You will travel regularly.
• You are required have your own vehicle, valid driver’s license and insurance.
• Potential exposure to conditions that require health and safety protection, such as chemicals, noise, dust and debris.
• This role involves direct contact with clients and/or service providers in their environment.
• Extended work hours, including evenings and weekends, will be required during peak periods and major events.
• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
  
  
  

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.
  
  
  

Expected Salary Range: $ 59,096.00 to $98,494.00 CAD

• The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

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