Claims Service Representative

Kibbi; Toronto; Hybrid; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Hybrid work model

Employee benefits and pension plans

Education assistance for CIP/FCIP/CRM

Volunteer and community support

Job summary

Northbridge Financial is seeking a Claims Service Representative to join our front-line team handling incoming inquiries and setting up new claims. You will provide prompt technical support to Claims Adjusters, maintain data quality, and ensure service levels are met while delivering a great customer experience.

We offer a hybrid work model with work-from-home flexibility up to 2 days a week. Competitive salaries, employee benefit plans, and learning opportunities including CIP-related courses

Qualifications

• Post-Secondary Education in an Insurance focused program or related program.
• Working towards the CIP designation an asset.
• Minimum 2 years of experience in a front-line customer service position or call center environment.
• Experience working with and on various systems at any given time.
• Strong technical skills with MS Office Suite.

Responsibilities

• Receive all incoming inquiries and set up new claims.
• Provide prompt technical support to Claims Adjusters via telephone claims.
• Maintain data quality and service levels within the department.
• Deliver excellent customer service while on the phone queue.

Skills

Managing stressful calls

Troubleshooting

Time management

Customer experience

Education

Post-Secondary Education in Insurance

CIP designation in progress

Tools

MS Office

Job description

What it's like to be a Northbridge Claims Service Representative

As a Claims Service Representative, you will be part of a dynamic team that prides itself on having a sharp eye on detail while keeping the customer experience top of mind. Our Claims Service Representatives are on our front-line, receiving all incoming inquiries calls and setting up new claims. They are responsible for providing prompt technical support services to our Claims Adjusters through telephone claims, while maintaining data quality and service levels within the department. While being on the phone queue, they provide excellent customer service ensuring that every interaction is a great experience.

We want your talent!

If you are great at:

• Managing stressful calls and clearly deliver decisions
• Ability to troubleshot and find the best solutions
• Effectively managing a busy day to day schedule
• Providing a great Customer experience

And you have:

• Post-Secondary Education in an Insurance focused program or related program
• Working towards the CIP designation an asset
• Minimum 2 years of experience in a front-line customer service position or call center environment
• Experience working with and on various systems at any given time
• Strong technical skills with MS Office Suite

We really mean it when we say we put you first. Here are a few ways how:

• Hybrid work! We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it.
• We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
• We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
• We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, leadership training, and mentoring programs.
• NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

We're committed to pay transparency and fairness. The base salary range for this role is $45,000 - $55,000, which reflects the expected base pay - not the total compensation package. The actual base salary may vary depending on your experience, skills, and alignment with the position. We're also open to candidates at different levels, so if this range doesn't quite match your expectations, don't let that hold you back - we'd still love to hear from you.

We also want to be transparent about our hiring process. While one of our systems includes AI capabilities, over 99% of our screening is done by real people. We believe in thoughtful, human-centered hiring decisions, and are committed to giving every application the attention it deserves.

Who we are:

We're Northbridge Financial. We're proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance and Federated Insurance brands. We have a reputation for being one of Canada's leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We're a company of passionate people who put people first. Do you want to join a team that believes in working hard - and having fun at work - all while making a difference? Look no further than Northbridge.

At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.