Claims Representative II, Property

Co-operators; Calgary; Hybrid; CAD 55,000 - 85,000; Full time

Job summary

An established industry player is seeking a Claims Representative II to join its dynamic team in Calgary. This role offers the opportunity to investigate and resolve property claims while collaborating with clients and vendors. You will play a vital role in ensuring client satisfaction through innovative solutions and exceptional service. The company values its employees and offers a supportive environment with training and development opportunities. If you are passionate about making a difference in the lives of clients and enjoy a collaborative work culture, this is the perfect opportunity for you.

Benefits

Training and development opportunities

Flexible work options

Paid time off

Holistic health programs

Paid volunteer days

Comprehensive benefits package

Group retirement savings plans

Qualifications

• 3-5 years of field property claims experience required.
• Must have a post-secondary degree or diploma.

Responsibilities

• Investigate and resolve intermediate property claims autonomously.
• Evaluate damage and prepare estimates on property losses.
• Provide exceptional client service in line with quality standards.

Skills

Critical Thinking

Communication Skills

Client Service

Negotiation

Problem Solving

Education

Post-secondary degree or diploma

Chartered Insurance Professional (CIP) designation

Job description

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Company: CGIC

Department: Claims

Employment Type: Regular Full Time

Work Model: Hybrid

Language: This role operates in English

Additional Information: This/these role(s) is/are currently vacant

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As a Property Claims Representative II you will be responsible for the investigation, negotiation and resolution of intermediate property, farm and commercial claims. You will contribute to our client service culture through daily interactions with clients and by implementing innovative, client-centric solutions.

How You Will Create Impact

• Investigating, interpreting coverage, negotiating and making decisions autonomously, to resolve intermediate property, farm and commercial claims.
• Evaluating damage and preparing estimates on property losses, including attending the scene of the loss.
• Collaborating with vendors and government officials to facilitate settlement of the loss.
• Coaching, training, and providing technical support to the claims team.
• Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.
  
  
  

How You Will Succeed

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.
  
  
  

To Join Our Team

• You have three-five years of field property claims experience.
• You have a post-secondary degree or diploma.
• You have or are working towards the Chartered Insurance Professional (CIP) designation.
• You have or will attain provincial adjuster license(s) depending on the province of work.
  
  
  

What You Need To Know

• You will travel on a regular basis.
• This role involves direct contact with clients and/or service providers in their environment.
• Extended work hours, including evenings and weekends, will be required during peak periods and major events.
• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
  
  
  

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community. In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

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