Spécialiste de l’accompagnement client, niveau II

Co-operators Assurance et services financiers; Richmond; Remote; CAD 59,000 - 99,000; Full time

Job summary

An established industry player in financial services is looking for a Property Claims Representative II to join their dynamic team. This role offers the opportunity to make a significant impact by investigating and resolving complex claims while providing exceptional client service. You'll collaborate with various stakeholders and contribute to a culture of continuous improvement. With a strong focus on professional development and a supportive workplace, this position is ideal for individuals who are passionate about making a difference in their community and thrive in a client-centric environment.

Benefits

Training and development opportunities

Flexible work options

Paid time off

Health programs

Paid volunteer days

Comprehensive rewards package

Qualifications

• 3+ years of claims or related business experience required.
• Must have a valid driver's license and insurance.

Responsibilities

• Investigate and resolve complex property claims autonomously.
• Evaluate damage and prepare estimates on property losses.
• Coach and support the claims team for exceptional service.

Skills

Critical Thinking

Communication Skills

Client Service

Negotiation

Coaching

Education

Post-secondary degree or diploma

Chartered Insurance Professional (CIP) designation

Job description

Company: CGIC
Department: Claims
Employment Type: Regular Full Time
Work Model: Remote
Language: This role operates in English
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As a Property Claims Representative II you will be responsible for the investigation, negotiation and resolution of complex property, farm and commercial claims. You will contribute to our client service culture through daily interactions with clients and by implementing innovative, client-centric solutions.

How you will create impact:

• Investigating, interpreting coverage, negotiating and making decisions autonomously, to resolve complex property, farm and commercial claims.
• Evaluating damage and preparing estimates on property losses, including attending the scene of the loss.
• Collaborating with vendors and government officials to facilitate settlement of the loss.
• Coaching, training, and providing technical support to the claims team.
• Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.

How you will succeed:

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.

To join our team:

• You have three years of claims or related business experience.
• You have a post-secondary degree or diploma.
• You have a Chartered Insurance Professional (CIP) designation.
• You have or will attain provincial adjuster license(s) depending on the province of work.

What you need to know:

• You will travel regularly.
• You are required have your own vehicle, valid driver’s license and insurance.
• Potential exposure to conditions that require health and safety protection, such as chemicals, noise, dust and debris.
• This role involves direct contact with clients and/or service providers in their environment.
• Extended work hours, including evenings and weekends, will be required during peak periods and major events.
• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.

Expected Salary Range: $ 59,096.00 to $98,494.00 CAD

*The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.