Claims Representative II, Major Events (Field)

Co-operators; Edmonton; Remote; CAD 59,000 - 98,000; Full time

Job summary

A leading Canadian financial co-operative seeks a Major Events Field Claims Representative II to handle and settle claims related to major events. The role emphasizes client service, operational efficiency, and offers growth opportunities within a supportive team environment. You will be integral to creating peace of mind for clients through effective negotiation and claims management.

Benefits

Training and development opportunities

Flexible work options

Comprehensive well-being program

Competitive salary and total rewards package

Health and dental benefits

Qualifications

• Minimum of three years in insurance or related field.
• Working towards CIP designation.
• Proficient in English; French considered an asset.

Responsibilities

• Investigate and settle property claims related to major events.
• Collaborate with stakeholders for efficient claims settlements.
• Coach and provide technical support to the claims team.

Skills

Negotiation

Problem Solving

Communication

Critical Thinking

Education

Chartered Insurance Professional (CIP) designation

Job description

Language : English is required, French is an asset

Additional Information: These roles are currently vacant.

The Opportunity :

We are a leading Canadian financial services co-operative committed to fostering a sustainable and resilient society. Our team is vital to achieving this strategy. We prioritize our people to ensure a strong culture and development opportunities that enable our team to thrive and live our purpose. You will work with passionate colleagues who care deeply about you, our clients, and our communities.

Our Claims team aims to create peace of mind for clients and communities. Our national team of knowledgeable professionals serves clients with compassion. We are dedicated to continuous improvement, operating with integrity, and doing right by our clients.

As the Major Events Field Claims Representative II, you will investigate, negotiate, and settle intermediate habitational, farm, and commercial property claims related to major events. You will also support claims operations by handling regular property claims when major events and claim volumes are reduced.

How you will create impact :

• Investigate, interpret coverage, negotiate, and settle major event property claims and regular property claims.
• Collaborate with stakeholders to ensure efficient, timely, and high-quality claims settlements, including on-site damage evaluations, estimate preparations, and cash settlements.
• Coach, train, and provide technical support to the claims team.
• Conduct initial client calls, determine coverage, review building appraisals, and arrange payments and settlements.
• Deliver exceptional client service aligned with our standards, aiming to position the organization as an industry leader in client engagement.

How you will succeed :

• Bring an innovative mindset to improve operational efficiencies and influence change, focusing on client needs.
• Utilize critical thinking to evaluate assumptions, arguments, draw conclusions, and proactively suggest solutions.
• Communicate clearly to convey messages and explore diverse viewpoints.
• Build trusting relationships and support colleagues' development.

To join our team :

• Have at least three years of experience in insurance, business, or a related field.
• Possess or be working towards the Chartered Insurance Professional (CIP) designation.
• Be working towards licensing in PEI, NB, and NL.

Additional considerations :

• This position mainly interacts with non-francophone groups and teams outside Québec, requiring proficiency in English. Non-French duties are not assignable to other team members.

What you need to know :

• You will travel during major events; extended time away on short notice is possible.
• You need your own vehicle, valid driver’s license, and insurance.
• Extended hours, including evenings and weekends, may be required during peak periods and major events.
• You will support clients experiencing personal or financial loss, requiring confidentiality and discretion.
• You will work virtually with a high degree of autonomy.
• A background check and MVR will be required if you are successful.

What’s in it for you?

• Training and development to advance your career.
• Flexible work options to support personal and family needs.
• A comprehensive well-being program, including health, mental health, and wellness support.
• Competitive salary, incentive programs, and a total rewards package (retirement plans, pension, health and dental benefits, disability, life coverage, mental health support, employee assistance).

Expected Salary Range : $59,000 to $98,000

• The salary will be determined based on various factors, including market conditions, location, knowledge, skills, qualifications, experience, and education.