Claims Practice Leader

Industrial Alliance Insurance and Financial Services Inc; Magog; Hybrid; CAD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible benefits

Hybrid work environment

Professional development support

Telemedicine services

EFAP for employees

Ergonomic workspace

Performance bonus

Employee discounts

Job summary

Industrial Alliance Insurance and Financial Services Inc is seeking a Claims Practice Leader to act as a senior technical authority in compliance, risk management, and continuous improvement of claims practices. The role involves collaboration with managers, technical advisors, and multiple claims teams, including Prysm and iAAH agencies, with no direct people management.

Responsibilities include developing policies, representing the sector before government bodies, and leading audit actions.

Qualifications

• Holds a college diploma and a claims adjuster licence; a university degree is an asset.
• 15 years in claims roles with at least 10 years as a claims adjuster.
• In-depth knowledge of insurance forms and claims practices.
• Experience in personal property and casualty insurance, compliance and risk management.
• Ability to influence and collaborate across managers without direct people management.
• Field adjuster experience for major losses is a plus.
• Advanced French proficiency.

Responsibilities

• Develop and update claims policies and procedures ensuring regulatory compliance.
• Serve as a technical resource for advisers and adjuster teams; support development.
• Represent the claims sector before government bodies and industry committees.
• Participate in corporate committees and ensure complete information for decisions.
• Own audit recommendations and oversee implementation in collaboration with teams.
• Advise management on the sector’s direction and contribute to forms, processes, and improvements.
• Provide support in litigation matters and document reporting for catastrophes.

Skills

Claims leadership

Insurance expertise

Regulatory compliance

Risk management

Stakeholder collaboration

Policy development

Education

College diploma & claims adjuster licence

Job description

Build the future with us

Are you driven by the evolution of claims practices and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Claims Practice Leader, you will serve as a senior technical authority and play a key role in compliance, risk management, professional ethics, and the continuous improvement of claims practices.

This position is a great opportunity to showcase your expertise in an influential role with no direct people-management responsibilities. You will collaborate with managers, technical advisors, and various claims teams, including those at iAAH and Prysm agencies.

What you’ll accomplish with us

As a Claims Practice Leader, you’ll be at the core of our mission. Here are the main responsibilities:

• Develop and update claims policies, settlement procedures, and practices while ensuring compliance with the regulatory framework;
• Serve as a technical resource for technical advisors and automobile and property claims adjuster teams, including supporting their development;
• Represent the claims sector before government bodies, industry organizations, and industry committees, including the AMF, GAA, and IBC;
• Represent the claims sector on various corporate committees, including the Dispute Resolution Committee, Standards Committee, and decision-making committees, while ensuring that the required information is complete;
• Take ownership of audit recommendations, determine the required actions, and oversee their implementation in collaboration with the appropriate teams;
• Advise management on the sector’s direction and contribute to the evolution of insurance forms, processes, and continuous improvement initiatives;
• Serve as a resource for litigation matters, handle certain complaint files, and support the management of exceptional situations or catastrophes, including the required documentation and reporting.

What could accelerate your success in this role

We’re looking for someone who:

• Holds a college diploma and a claims adjuster licence; a relevant university degree is considered an asset;
• Has 15 years of experience in claims roles, including at least 10 years as a claims adjuster;
• Has in-depth technical knowledge of insurance forms, current claims practices, and key claims-related issues;
• Demonstrates varied experience in personal property and casualty insurance, ideally in compliance, professional ethics, risk management, or projects related to these areas;
• Stands out for their ability to influence, collaborate with various managers, and support the technical development of teams without direct people-management responsibilities;
• Has experience as a field adjuster handling major losses or in people management, which is considered a significant asset;
• Is available occasionally outside regular working hours to respond to emergencies, natural or climate-related catastrophes, and periods of increased workload;
• Has an advanced level of French proficiency.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence;
• AI is in everyone’s hands, empowering you to increase your personal effectiveness while supporting the organization’s growth;
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.

Competitive Benefits

• Flexible group insurance plans
• Competitive retirement savings plan
• Employee share purchase plan
• Vacation program, wellness days, and personal development days
• Telemedicine services
• Employee and Family Assistance Program (EFAP)
• Ergonomic furniture program
• Performance bonus
• Discounts on iA products
• And much more!