Claims Practice Leader

iA Financial Group; Quebec; Hybrid; CAD 110,000 - 170,000; Full time

Benefits offered by this job

Flexible benefits

Competitive retirement plan

Employee share purchase plan

Vacation and wellness days

EFAP

Ergonomic furniture program

Performance bonus

Discounts on iA products

Job summary

iA Financial Group in Quebec is seeking an accomplished senior claims professional to lead policy development, settlements procedures, and regulatory compliance across personal property and casualty claims.

The role requires 15 years in claims with at least 10 years as a claims adjuster, a college diploma and a licences, plus advanced French; you will advise management, represent the sector before government bodies, and guide teams in a hybrid work environment.

Qualifications

• College diploma and a claims adjuster licence.
• University degree is an asset.
• 15 years of experience in claims, including at least 10 years as a claims adjuster.
• Deep knowledge of insurance forms and current claims practices.
• Diverse experience in personal property and casualty insurance, risk management, or related projects.
• Ability to influence and collaborate across managers without direct people management.
• Experience as field adjuster or in people management is a plus.
• Available for emergencies outside regular hours.
• Advanced level of French proficiency.

Responsibilities

• Develop and update claims policies, settlement procedures, and practices while ensuring regulatory compliance.
• Serve as a technical resource for advisors and adjuster teams, supporting development.
• Represent the claims sector before government bodies, industry organizations, and committees.
• Represent the sector on corporate committees and ensure information is complete.
• Own audit recommendations and oversee actions with relevant teams.
• Advise management on the sector's direction and contribute to forms and process improvements.
• Serve as a resource for litigation, handle certain complaint files, and support management during exceptional situations or catastrophes with proper documentation.

Skills

Claims expertise

Regulatory knowledge

French proficiency

Influence skills

Education

College diploma in related field

University degree asset

Job description

What you’ll accomplish with us

• Develop and update claims policies, settlement procedures, and practices while ensuring compliance with the regulatory framework;
• Serve as a technical resource for technical advisors and automobile and property claims adjuster teams, including supporting their development;
• Represent the claims sector before government bodies, industry organizations, and industry committees, including the AMF, GAA, and IBC;
• Represent the claims sector on various corporate committees, including the Dispute Resolution Committee, Standards Committee, and decision‑making committees, while ensuring that the required information is complete;
• Take ownership of audit recommendations, determine the required actions, and oversee their implementation in collaboration with the appropriate teams;
• Advise management on the sector’s direction and contribute to the evolution of insurance forms, processes, and continuous improvement initiatives;
• Serve as a resource for litigation matters, handle certain complaint files, and support the management of exceptional situations or catastrophes, including the required documentation and reporting.

What could accelerate your success in this role

• Holds a college diploma and a claims adjuster licence;
• a relevant university degree is considered an asset;
• Has 15 years of experience in claims roles, including at least 10 years as a claims adjuster;
• Has in-depth technical knowledge of insurance forms, current claims practices, and key claims‑related issues;
• Demonstrates varied experience in personal property and casualty insurance, ideally in compliance, professional ethics, risk management, or projects related to these areas;
• Stands out for their ability to influence, collaborate with various managers, and support the technical development of teams without direct people‑management responsibilities;
• Has experience as a field adjuster handling major losses or in people management, which is considered a significant asset;
• Is available occasionally outside regular working hours to respond to emergencies, natural or climate‑related catastrophes, and periods of increased workload;
• Has an advanced level of French proficiency.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence;
• AI is in everyone’s hands, empowering you to increase your personal effectiveness while supporting the organization’s growth;
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.

Competitive Benefits

• Flexible group insurance plans
• Competitive retirement savings plan
• Employee share purchase plan
• Vacation program, wellness days, and personal development days
• Telemedicine servicesEmployee and Family Assistance Program (EFAP)
• Ergonomic furniture program
• Performance bonus
• Discounts on iA products

Location(s): Quebec / 1080, Grande Allee West Other Possible Location(s)

Company: Industrial Alliance, Auto and Home Insurance Inc.

Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management. With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate. At iA, we’re invested in you. * iA Financial group includes of the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.

As a reflection of our employees’ appreciation and engagement, iA once again stands out this year as one of Canada’s top employers according to Forbes. In 2026, iA Financial Group also ranks 1st among major publicly traded Canadian insurers. At iA Financial Group, our differences make us unique. We are committed to supporting and celebrating diversity because we believe that it is by bridging our differences that we will be stronger. Our employees’ wellbeing is our priority. We are also committed to creating a stimulating and safe work environment, in addition to offering a real work‑life balance with our flexible work model. As a reflection of our employees’ appreciation, iA has been ranked as one of the top employers in Canada in 2023 by Glassdoor and Forbes.

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