Claims, New Graduate Rotational Program (September 2026 Start)

Definity Financial; Mississauga; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

A leading insurance company is seeking recent graduates for its Claims, New Graduate Rotational Program in Mississauga. The program offers rotations in various business areas, such as automotive and property claims, while providing participants with essential experience in claims management and customer service. Ideal candidates will hold a relevant degree and possess strong analytical and communication skills, along with a willingness to obtain pertinent certifications. The program includes a hybrid work schedule and various employee benefits.

Benefits

Hybrid work schedule

Company share ownership

Pension and RRSP matching

Paid volunteer days

Tuition assistance

Paid study leave

Inclusive environment supporting diversity

Qualifications

• Must be willing to obtain Chartered Insurance Professional (CIP) designation.
• Strong financial acumen is necessary.
• A positive attitude and collaborative spirit are required.

Responsibilities

• Help investigate, evaluate, process, and settle insurance claims, including auto, property, injury, and liability claims.
• Communicate with policyholders, claimants, and stakeholders to gather information and provide updates.
• Negotiate fair settlements and maintain detailed records of communications, investigations, and settlements.

Skills

Problem-solving skills

Analytical skills

Communication skills

Education

Degree or diploma in business, economics, science, criminology, psychology, insurance, or relevant discipline

Job description

About the Program:

We are seeking highly motivated and talented individuals to join our Claims, New Graduate Rotational Program. This program is designed for students who are either about to graduate or who have graduated within the last two years. The program provides recent graduates with a comprehensive understanding of core functions within Property and Casualty (P&C) insurance claims. Participants will gain valuable experience and develop a broad skill set in claims management, leadership development, customer service, and more through structured rotations across different areas of the business.

The program includes a structured learning plan, social opportunities to connect with others in the field, and access to business leaders for mentorship. Learning through experience, you'll have the opportunity to contribute to the growth of our business from the start.

Upon completing the program, you'll have advanced business knowledge, new skills, insights, and excellent growth opportunities. You are expected to continue your career within one of the rotational areas.

Program Duration: Two years — four placements of varying lengths in designated business areas.

Business Areas for Rotation: Automotive/Property Claims, Accident Benefits, Bodily Injury, Business Intelligence, Vendor Management, Special Investigations Unit, Subrogation.

Role Expectations:

• Help investigate, evaluate, process, and settle insurance claims, including auto, property, injury, and liability claims.
• Assess claim validity by reviewing policy terms, coverage, and evidence to determine insurer liability.
• Communicate with policyholders, claimants, and stakeholders to gather information and provide updates.
• Negotiate fair settlements in collaboration with claimants, lawyers, and other parties, ensuring compliance with policies and guidelines.
• Maintain detailed records of communications, investigations, and settlements.
• Collaborate with Claims, Underwriting, and Legal departments to review policies, ensure compliance, and close claims.
• Provide empathetic support to claimants, explaining coverage and processes, and addressing concerns.
• Manage multiple claims efficiently, resolving disputes and analyzing data for patterns and concerns.
• Apply ethical principles to ensure fairness and integrity in claims handling.

Qualifications:

• Degree or diploma in business, economics, science, criminology, psychology, insurance, or relevant discipline.
• Strong financial acumen.
• Willingness to obtain Chartered Insurance Professional (CIP) designation.
• Excellent problem-solving, analytical, and communication skills.
• Positive attitude, collaborative spirit, and adaptability to change.

Application Process:

Submit your cover letter, resume, and transcripts (official or unofficial) as a single PDF via the online application by September 26, 2025.

Interview Process:

• First-round involves a one-way video assessment through Harver.
• Final round includes an in-person interview at Toronto, Mississauga, or Waterloo offices for selected candidates.

If you have questions, contact our campus recruitment team at [e-mail].

We consider potential as well as experience. If you believe you have what it takes, include insights in your application and cover letter.

Benefits and Perks:

• Hybrid work schedule
• Company share ownership
• Pension and RRSP matching
• Paid volunteer days and charitable donation matching
• Educational resources, tuition assistance, and paid study leave
• Inclusive environment supporting diversity and accessibility. Contact [e-mail] for accommodations.

Background Checks:

Successful completion of background checks, including criminal and reference checks, is required.

#LI-Hybrid

About Us:

Definity, with roots back to 1871, is a digital leader in Canadian insurance, including brands like Economical Insurance, Sonnet Insurance, and others. We foster innovation, support communities, and value diversity. Our promise: It’s better here, because we CARE. Join us and love what you do.

Our flexible, hybrid work model balances in-office and remote work to meet team and client needs while promoting collaboration and accountability.