Claims Manager

OpTalent | Canada | Recruitment; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

OpTalent | Canada | Recruitment is seeking a Claims Manager to lead the freight claims function in a busy LTL environment. The ideal candidate has over 5 years of experience in freight claims or OS&D and a strong understanding of transport operations.

You will manage the claims process from start to finish, investigating discrepancies and maintaining compliance. This position is crucial for driving improvements and customer satisfaction in transportation logistics.

Qualifications

• 5+ years of experience in freight claims, cargo claims, OS&D, transportation operations, or LTL logistics.
• Strong understanding of claims procedures and liability investigations.
• Experience within an LTL carrier or transportation company.

Responsibilities

• Manage the end-to-end freight claims process.
• Investigate liability and review supporting documentation.
• Work closely with terminals and operations teams to resolve discrepancies.
• Track claims activity and support process improvements.
• Maintain accurate records for compliance.

Skills

Experience in freight claims

Understanding of freight documentation

Ability to manage multiple priorities

Problem-solving skills

Job description

An established transportation and logistics organization is seeking a Claims Manager (Freight Claims & OS&D) to oversee its freight claims function within a high-volume LTL environment.

This role is ideal for someone with experience in freight claims, Overages, Shortages & Damages (OS&D), or transportation operations who enjoys investigating freight issues, resolving complex claims, and working closely with terminals, operations teams, carriers, and customers.

What You'll Be Doing

• Manage the end-to-end freight claims process, including cargo damage, shortages, overages, loss claims, and other OS&D (Overages, Shortages & Damages) matters
• Investigate liability, review supporting documentation, and coordinate claim resolution
• Work closely with terminals, operations teams, customers, and carriers to resolve freight discrepancies, freight recoveries, and OS&D issues
• Track claims activity, identify trends, and support process improvements aimed at reducing recurring claims and freight exceptions
• Maintain accurate records and ensure compliance with company policies and transportation requirements

What They're Looking For

• 5+ years of experience in freight claims, cargo claims, OS&D, transportation operations, or LTL logistics
• Strong understanding of freight documentation, claims procedures, liability investigations, and freight discrepancy resolution
• Experience investigating Overages, Shortages & Damages (OS&D), damaged freight, missing freight, and shipment exceptions
• Ability to manage multiple priorities in a fast-paced transportation environment
• Experience within an LTL carrier, transportation company, or 3PL environment is strongly preferred

This is an opportunity to take ownership of a critical function within a stable transportation organization while helping drive operational improvements and customer satisfaction across the network.