Claims Processor

Vaco by Highspring; Burlington; On-site; CAD 55,000 - 65,000; Full time

Job summary

Vaco by Highspring is seeking a Claims Liaison in the Greater Toronto Area to manage freight claims end-to-end. You will review claims, documents, and shipment records to establish proof of loss or damage and determine liability.

You will communicate with carriers, insurers, and customers, negotiate settlements, support collections, and generate regular leadership reports to improve processes and reduce claim frequency.

Responsibilities

• Reviewing and researching reported claims to determine their validity
• Reviewing shipment documentation to establish proof of loss or damage
• Investigating and analyzing cargo claims for loss, damage, and delays to determine liability
• Determining whether the carrier, the shipper, or the company bears liability
• Managing the documentation and submission process for each claim and collecting necessary documents
• Making contact with carriers, insurance companies, salvage companies, and customers regarding claims
• Building and maintaining relationships with carriers, insurance companies, and customers
• Serving as the primary point of contact for freight-claims information and coordinating with internal departments
• Negotiating settlements and resolving claims
• Handling collection efforts from clients and carriers related to outstanding claims
• Working with accounting and collections staff to resolve carrier and customer accounting issues
• Proactively reviewing outstanding claims and preparing regular reporting for leadership
• Generating and analyzing claims data and recommending ways to reduce claim frequency
• Helping improve claims processes and develop efficiencies

Skills

Logistics

Job description

• Reviewing and researching reported claims to determine their validity
• Reviewing shipment documentation (bills of lading, delivery receipts, inspection reports, photos) to establish proof of loss or damage
• Investigating and analyzing cargo claims for loss, damage, and delays to determine company liability and costs while protecting company and customer interests
• Determining whether the carrier, the shipper, or the company bears liability

Documentation & filing

• Managing the documentation and submission process for each claim, and collecting the necessary documents and information to file, investigate, and resolve claims in a timely manner

Communication & follow-up

• Making contact with carriers, insurance companies, salvage companies, and customers regarding claims made by customers, receivers, or shippers for damaged goods or shortages of freight
• Building and maintaining relationships with carriers, insurance companies, and customers
• Serving as the primary point of contact for freight-claims-related information and coordinating with relevant internal departments

Resolution & collections

• Negotiating settlements and resolving claims
• Handling collection efforts from clients and carriers related to outstanding claims
• Working with accounting and collections staff to resolve carrier and customer accounting issues tied to claims

Reporting & process improvement

• Proactively reviewing outstanding claims and preparing regular reporting for leadership on claim status
• Generating and analyzing claims data (trends, costs, resolutions) and recommending ways to reduce claim frequency
• Helping improve claims processes and develop efficiencies

About You

• Logistics

Pay Range

$55,000 - $65,000 per year

This position for employment is for a current vacancy with Highspring’s client.

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity.

Vaco by Highspring values a diverse workplace and strongly encourages women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if one is needed to participate in the job application or interview process, please contact [e-mail].

Pay Transparency Notice

• the individual’s skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

Having said that Vaco by Highspring believes that the salary range referenced reasonably estimates the base compensation for an individual hired into this position. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company’s retirement plan (or similar retirement benefits).