Claims Learning Trainer

Co-operators General Insurance Company; Canada; Hybrid; CAD 61,000 - 101,000; Full time

Benefits offered by this job

Training opportunities

Flexible work options

Wellbeing programs

Volunteer days

Job summary

Co-operators General Insurance Company in Canada is seeking a Claims Learning Trainer to lead learning programs for our Claims Experience team. You will oversee content design, delivery of training in virtual and in-person formats, and collaboration with subject matter experts to build effective curricula.

You should have at least three years of experience in training development and delivery, with post-secondary education in adult learning or a related field.

Qualifications

• Three years of experience in training development and delivery.
• Post-secondary education in adult learning or related field.
• Knowledge of practical application of adult learning theories and blended learning.

Responsibilities

• Deliver training in virtual and face-to-face environments.
• Maintain and update claims curricula and training materials.
• Collaborate with subject matter experts to develop learning outcomes.
• Design and develop learning plans and materials.
• Embed client engagement practices into training design and delivery.

Skills

Training delivery

Training development

Adult learning principles

Communication skills

Education

Post-secondary education

Job description

Company: CGIC
Department: Claims Experience
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: English is required, French is an asset.
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As the Claims Learning Trainer you will be the instructional expert on learning platforms and deliver claims training in partnership with subject matter experts. You will maintain claims learning programs, facilitate group discussions, and use various techniques to encourage and support transfer of knowledge.

How you will create impact:

• Delivering training and supporting learners in gaining knowledge and skill competency in virtual and face-to-face environments.
• Applying knowledge of adult learning principles to effectively communicate and translate complex technical terms and processes for learners.
• Reviewing, monitoring and updating claims curricula and training materials for existing programs to ensure content is current and relevant.
• Collaborating with specialists and subject matter experts to develop topic‑specific learning outcomes, including the research, design and development of learning plans.
• Creating a client service culture and embedding client engagement practices into the design, development, and delivery of claims training, in order to build knowledge and service expertise.

To join our team:

• You have three years of experience in training development and delivery.
• You have a post‑secondary education, preferably in adult learning or related field.
• You have an in‑depth knowledge of the practical application of adult learning theories, blended learning strategies, and an understanding of insurance/claims concepts.
• Having the Chartered Insurance Professional (CIP) or Fellow Chartered Insurance Professional (FCIP) designation(s) would be an asset.

How you will succeed:

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.  
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view. 
• You build trusting relationships and provide guidance to support the development of colleagues.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
• You will travel occasionally.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well‑being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information

Expected salary $60,574.00to$100,956.00CAD

Salary placement

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.